National General Insurance Mar 2016 - Apr 2017
Workforce Management Manager
Teleopti Mar 2016 - Apr 2017
Project Manager and Wfm Consultant
National General Insurance Jan 2011 - Mar 2016
Workforce Management Reporting Analyst
National General Insurance Jan 2009 - Jan 2011
Customer Service Team Lead
National General Insurance May 2008 - Jan 2009
Customer Service Representative
Education:
Seminole State College of Florida 2014 - 2018
Bachelors, Bachelor of Science, Management, Business
Seminole State College of Florida 2015 - 2016
Associates, Associate of Arts, General Studies
Community College of Beaver County 2004 - 2005
Diablo Valley College 2000 - 2001
Skills:
Customer Service Staff Training Data Analysis Business Reporting Team Building Project Planning Project Management Business Analysis Leadership Strategic Planning Analysis Time Management Process Improvement Team Leadership Report Writing Public Speaking Change Management Insurance Call Centers Vendor Management Risk Management Microsoft Excel Business Process Improvement Microsoft Office Customer Satisfaction Performance Benchmarking Management Contact Centers Training
Interests:
Human Rights Science and Technology Education Arts and Culture
Food Maxx Fresno, CA 2001 to 2005Poverello House Fresno, CA 1999 to 2000 Volunteer
Education:
California State University Fresno 2010 Bachelor's in Women StudiesFresno City College 2007 Associate's in General StudiesHoover High School 2001 High School Diploma