Mr. Cooper
Operations Manager
Nationstar Mortgage
Manager
Convergys Aug 1, 2011 - Oct 2, 2014
Associate Trainer
American Homepatient Aug 1, 2011 - Oct 2, 2014
Account Manager
Education:
University of Phoenix 2013 - 2015
Bachelors, Bachelor of Science, Human Resources Management
University of Phoenix 2011 - 2013
Associates, Business Administration, Management
University of Phoenix
Skills:
Bpo Soft Skills Performance Management Employee Engagement Call Centers Training Delivery Workforce Management Training Needs Analysis Talent Management Training Employee Relations Talent Acquisition Leadership Team Building Customer Service Coaching Vendor Management Management Process Improvement Onboarding Operations Management Team Management Human Resources Recruiting Performance Appraisal Customer Retention Time Management Interviews Employee Training Team Leadership Sales Customer Satisfaction Strategic Planning Change Management Screening Public Speaking Mentoring Leadership Development Personnel Management Negotiation Career Development Performance Improvement Management Development
Interests:
Career Development Team Building Curriculum Development Management Training