Carl E Falconer

Program Manger, Information And Technology Group

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Location:

254 southwest Serenity Gln, High Springs, FL 32643

Industry:

Consumer Services

Work:

Sears Holdings Corporation - Winter Park, FL since Apr 2013
National Contractor Services Manager
Sears Holdings Corporation - Winter Park, FL Dec 2012 - Apr 2013
Program Manager
Sears Holdings Corporation - Lake Mary, FL & Winter Park, FL May 2011 - Nov 2012
Center Training Manager
Sears Holdings Corporation - Orlando, FL Aug 2009 - May 2011
Staff Development Manager
Sears Holdings Corporation - Orlando, FL Oct 2003 - Aug 2009
RRC Route Manager

Education:

Saint Leo University 2010 - 2012
Master of Business Administration (MBA), Business Saint Leo University 2008 - 2009
BA, Business Administration - Management Santa Fe Community College 1991 - 1994
University of Florida 1987 - 1990
Central Florida Community College 1985 - 1987
AA, Pre-Engineering

Skills:

Training
Performance Management
Team Building
Leadership
Customer Satisfaction
Management
Operations Management
Coaching
Process Improvement
Customer Service
Customer Experience
Inventory Management
Leadership Development
Time Management
Recruiting
Project Planning
Interviews
P&L Management
Human Resources
Sales Management
Call Centers
Mentoring
Workforce Planning
Change Management
Workforce Management
Staff Development
Sales Operations
Employee Engagement
Performance Improvement
Team Management
Organizational Leadership
Facilitation
Business Process Improvement
Associate Development
Expense Management
Capacity Management
Increase Productivity
Business Communications
Collaborative Problem Solving
Resource Management
Process Development
Employee Development
Situational Leadership
Quality Auditing
Strategic Thinking
Compliance
Training and Development
Communications
Mba

Carl Falconer

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National Contractor Services Manager At Sears Holdings Corporation

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Position:

National Contractor Services Manager at Sears Holdings Corporation

Location:

Orlando, Florida Area

Industry:

Consumer Services

Work:

Sears Holdings Corporation - Winter Park, FL since Apr 2013
National Contractor Services Manager
Sears Holdings Corporation - Winter Park, FL Dec 2012 - Apr 2013
Program Manager
Sears Holdings Corporation - Lake Mary, FL & Winter Park, FL May 2011 - Nov 2012
Center Training Manager
Sears Holdings Corporation - Orlando, FL Aug 2009 - May 2011
Staff Development Manager
Sears Holdings Corporation - Orlando, FL Oct 2003 - Aug 2009
RRC Route Manager

Education:

Saint Leo University 2010 - 2012
Master of Business Administration (MBA), Business Saint Leo University 2008 - 2009
BA, Business Administration - Management Santa Fe Community College 1991 - 1994
University of Florida 1987 - 1990
Central Florida Community College 1985 - 1987
AA, Pre-Engineering

Skills:

Performance Management
Training
Management
Workforce Management
Customer Experience
Staff Development
Team Building
Coaching
Customer Satisfaction
Leadership Development
Operations Management
Process Development
Facilitation
Employee Development
Expense Management
Human Resources
Capacity Management
Increase Productivity
Inventory Management
Customer Support
Behavioral Interviewing
Situational Leadership
Call Center
Technical Support
Change Management
Quality Auditing
Business Communications
Mentoring
Strategic Thinking
P&L Responsibilities
Compliance
Performance Improvement
Training and Development
Communications
Team Management
Associate Development
Collaborative Problem Solving
Presentations
Process Improvement
Customer Service
Employee Engagement
Franklin Covey
MBA
Resource Management
Project Planning
Call Centers