Nbt Bank 2015 - 2016
Customer Service Specialist
Bank of America Nov 2004 - Sep 2014
Senior Customer Service Specialist
Bank of America 2009 - 2013
Senior Fraud Initiation Analyst Ii, Debit Card Fraud Initiation
Bank of America 2007 - 2009
Credit Card Service Sales Specialist
Bank of America 2004 - 2007
Small Business Associate
Education:
Penn State University
Bachelors, Bachelor of Science, Marketing
Skills:
Team Leadership Customer Satisfaction Sales Management Customer Service Process Improvement Skilled Multi Tasker Organizational Development Sales Management Sales Process Microsoft Office Microsoft Excel Microsoft Word Powerpoint Risk Management Coaching Training Problem Solving Inventory Management Marketing Investigation Customer Retention Risk Assessment Fraud Investigations Fraud Claims Fraud Detection Ibm As/400 Payment Card Processing Credit Cards Banking Business Cards Debit Cards Loan Servicing