Comcast
Senior Manager For Service Centers and Xfinity Stores
Comcast 2009 - 2012
Executive Customer Care Supervisor
Comcast 2006 - 2009
Project Manager, Advanced Services
Att 2001 - 2006
Manager of Regulatory Compliance
Mediaone 1999 - 2001
Paralegal
Education:
Institute For Integrative Nutrition 2019 - 2020
Merrimack College 2005 - 2005
Emmanuel College (Boston) 1998 - 2002
Bachelors, Business Administration, Management, Business Administration and Management
Hesser College 1994 - 1996
Associates, Paralegal Studies
Emmanuel College
Skills:
Telecommunications Management Customer Satisfaction Team Building Leadership Call Centers Customer Retention Customer Service Sales Account Management Sales Operations Direct Sales Sales Management Cross Functional Team Leadership Customer Experience Salesforce.com Project Management Cold Calling Marketing B2B Marketing Strategy Sales Process Contact Centers New Business Development Sales Presentations Selling Team Leadership Training Voice Over Ip Telephony Broadband
Interests:
Children Community Service Human Rights Health Education Environment Reading Poverty Alleviation Photography Training and Development Travel Arts and Culture Food Science
Nov 2013 to 2000 CajeraMunicipio de San Juan San Juan, PR Sep 1999 to Jun 2013 Policia Municipal de San JuanMe Salve Carolina, PR Jul 1999 to Sep 1999 Empleada de piso y cajera
Education:
Universidad de Justicia Criminal de la Policia de Puerto Rico Villalba, PR 1999 to 2000 Justicia Criminal in CriminologiaLuis Hernaiz Verone Canovanas, PR 1995 to 1998 Escuela Superior in Nivel Superior