Business analyst - service delivery and process change
Education
School / High School:
University of Illinois- Champaign, IL
Specialities:
B.A. in Economics
Skills
Excels at managing project budget • schedule • scope and delivering quality work suppor... • manage project work plan • resolve project issues • and manage project resources. Develop a... • gathering and seeking all information to... • and creative in techniques to elicit req... • getting the job done at all costs. Quic... • willing to go the extra mile to satisfy ...
Lender Processing Services Mendota Heights, MN Mar 2011 to May 2011 Business Analyst - Service Delivery and Process ChangePNC Financial Services Group Pittsburgh, PA Aug 2007 to Mar 2011 Sr. Business Analyst/Vice PresidentPNC Financial Services Group Pittsburgh, PA Jun 2005 to Mar 2011 Assistant Vice PresidentPNC Financial Services Group Pittsburgh, PA Aug 2006 to Aug 2007 Vice PresidentPNC Financial Services Group Pittsburgh, PA Jun 2005 to Aug 2006 Assistant Vice PresidentJP Morgan Chase New York, NY Jun 2004 to Jun 2005 Assistant Vice PresidentStarbucks Coffee Company Seattle, WA Jun 1996 to Jul 2001 General Manager
Education:
University of Illinois Champaign, IL B.A. in Economics
Skills:
Excels at managing project budget, schedule, scope and delivering quality work supporting objectives. Proactive at implementing strategies to mitigate risks and achieve business objectives without sacrificing customer service or brand position. Visionary who works with minimal supervision - self-starter who takes ownership of a project. Strong ability to analyze project performance, manage project work plan, resolve project issues, and manage project resources. Develop and define project scope and track performance to agreed upon vision and able to provide proactive project communications to the client. Focuses on operational excellence, gathering and seeking all information to make best decisions, and creative in techniques to elicit requirements and meet deadlines. Commits to working for the employer, getting the job done at all costs. Quick learner, willing to go the extra mile to satisfy a client.