Leadership Information Technology Development Projects Morale Proactive Monitoring Business Units Originations Systems Engineering Executive Management Rfp Load Testing Insurance Vendors Production Support Unit Testing Electronic Media Profiling Tools System Development Commercial Finance Networking Data Validation Application Monitoring Performance Testing Sourcing Troubleshooting Capital Markets Data Systems Communication Integration Testing Vendor Management Finance Engineering Software Claim Strategy Cost Savings Template Automation Testing Operations Turnover Developers Maintenance Testing Analytical Skill Authorization Management Information Systems Managed Care Welfare Utilization Review Sla Developmental Decision Making Nursing Homes Nursing Load Balancing Governance Hardware System Testing Pharmacy Optimization Dashboard Messaging Organizational Leadership Contractors Data Migration Capital Analytics Service Delivery Cost Reduction Options Automation Metrics Integration Software Licensing Medicaid Keys
2010 to 2015 Application Performance, Monitoring & Optimization DirectorGLAXOSMITHKLINE
2008 to 2010 Service ManagerELECTRONIC DATA SYSTEMS
2002 to 2008 Global Testing DirectorELECTRONIC DATA SYSTEMS
1999 to 2002 Application Delivery ManagerCONSULTEC Atlanta, GA 1997 to 1998 Systems Consultant ManagerELECTRONIC DATA SYSTEMS Concord, NH 1994 to 1997 Systems Engineer Team Lead
Education:
UNIVERSITY OF PENNSYLVANIA Philadelphia Philadelphia, PA 2007 Master of Science in Organizational DynamicsPROVIDENCE COLLEGE Providence Providence, RI 1994 Bachelor of Science in Business Administration