Microsoft Office • Mac Os • Customer Service • Customer Retention • Management • Administrative Work • Training • Lesson Planning • Teaching English As A Second Language • Databases • Oral and Written Communication Skills • Study Abroad Programs • Team Building • Copc • Behavioral Interviewing • Marketing • Multicultural Sensitivity/Awareness • Leadership • Event Planning • Performance Metrics • Key Performance Indicators • Staff Development • Data Entry • Salesforce.com • Time Management • Call Centers • Employee Training • Access • Customer Satisfaction • Public Speaking
Languages
English • Spanish
Ranks
Certificate:
Certified Debt Management Professional
Interests
Social Services • Community Service • Economic Empowerment • Education • Study Abroad • Language Study • Creative Writing • Cultural Immersion • Health
Emily Krzyzewski Center Aug 2018 - May 2020
Operations and Partnerships Manager
The Scrap Exchange Oct 2017 - Jun 2018
Operations Manager
Project Access of Durham County Nov 2015 - Dec 2017
Project Manager and Executive Assistant
Consumer Education Services, Inc Feb 2014 - Nov 2015
Certified Financial Counselor and Bankruptcy Counselor
State Farm Aug 2012 - Feb 2014
Loan Services Representative
Education:
Park University 2016 - 2017
Masters, Master of Public Administration, Public Administration, Organizational Management
Park University 2015 - 2016
Park University 2009 - 2013
Bachelors, Bachelor of Arts, Spanish
Universidad Veracruzana 2006 - 2006
Universidad De Granada 2005 - 2005
Skills:
Microsoft Office Mac Os Customer Service Customer Retention Management Administrative Work Training Lesson Planning Teaching English As A Second Language Databases Oral and Written Communication Skills Study Abroad Programs Team Building Copc Behavioral Interviewing Marketing Multicultural Sensitivity/Awareness Leadership Event Planning Performance Metrics Key Performance Indicators Staff Development Data Entry Salesforce.com Time Management Call Centers Employee Training Access Customer Satisfaction Public Speaking
Interests:
Social Services Community Service Economic Empowerment Education Study Abroad Language Study Creative Writing Cultural Immersion Health
Languages:
English Spanish
Certifications:
Certified Debt Management Professional Partnership For Financial Education Cpr/Aed/First Aid