Certrell D Russell

Loan Modification Senior Specialist

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Location:

1925 Dumont Dr, Arlington, TX 76006

Industry:

Banking

Work:

Mr. Cooper Feb 2015 - Feb 2016
Loan Counselor
Mr. Cooper Feb 2015 - Feb 2016
Loan Modification Senior Specialist
Schumacher Group Medical Billing Jan 2014 - Jan 2015
Patient Contact Representative Iii
Adt Oct 2012 - Dec 2013
Technical Support Specialist Iii
T-Mobile Sep 2010 - Jun 2012
Specialist, Technician Care Ii

Education:

Northwestern State University May 2011
Associates Northwestern State University 2003 - 2006
Associates, Associate of Arts, General Studies University of North Texas
Bachelors, Bachelor of Business Administration

Skills:

Customer Service
Telecommunications
Call Centers
Singing
Wireless
Leadership
Lte
3G
Accounts Receivable
Management
Customer Satisfaction
Leadership Development
Microsoft Excel
Process Improvement
Public Speaking
Team Building
Customer Retention
Microsoft Office
Training
Gprs
2G
Edge
Gps
Coaching
Event Planning
Strategic Planning
Time Management
Business Process Improvement
Wcdma
Hspa
Church Music

Interests:

Civil Rights and Social Action
Education
Arts and Culture
Human Rights

Certrell Russell Grand Prairie, TX

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Work:

T-Mobile

Sep 2010 to Present
Specialist Tech Care Marriott
Dallas, TX
Jun 2006 to Jul 2010
Front Desk Agent; Night Auditor Marriott
Coppell, TX
Aug 2008 to Feb 2010
Clinical Customer Service Representative II Marriott
Irving, TX
Jan 2007 to Aug 2008
Night Manager; Night Auditor Residential Life of Northwestern State
Natchitoches, LA
Aug 2004 to May 2006
Resident Assistant Residential Life of Northwestern State
Bossier City, LA
May 2005 to Aug 2005
Customer Service Representative; Music Coordinator

Education:

Northwestern State University
Natchitoches, LA
Jan 2011
Associates of General Studies Le Cordon Bleu College of Culinary Arts
Bachelor of Business Administration University of North Texas
Denton, TX

Skills:

ServSafe