Advance Auto Parts
Help Desk Agent - Senior
Postal Innovations May 2000 - Oct 2005
Help Desk Analyst
Education:
Wake Technical Community College 1995 - 2000
Associates, Business Administration, Management, Business Administration and Management
Skills:
Help Desk Support Troubleshooting Active Directory Software Documentation Technical Support Process Improvement Vmware Disaster Recovery Computer Hardware Windows 7 Hardware Microsoft Exchange System Administration Windows Server Visio Virtualization Tcp/Ip Integration Customer Service Unix Microsoft Office Project Management Windows Oracle Sdlc Itil Requirements Analysis Security Databases Sql Access Ms Project Laptops Network Administration Printers Citrix Software Installation Vendor Management Operating Systems Networking Vpn It Management Cisco Technologies Vmware Esx It Service Management Data Center Microsoft Sql Server Citrix Metaframe Testing