Customer Service Event Planning Customer Relations Administration Microsoft Office Sales Management Social Media Public Speaking Negotiation Marketing Strategy Team Leadership Online Marketing Word Excel Team Building New Business Development P&L
Liberty Ford Warrensville Heights, OH Mar 2012 to Dec 2012 Customer Service ManagerHilton Hotel Beachwood
2006 to 2011 Concierge
Education:
Ursuline College 1974 to 1977 Education
Skills:
Excellent , delightful verbal and written skills Working knowledge using Microsoft Excel, Microsoft Word, ADP data entry Ability to train, motivate and supervise customer service employees. A team player, acknowledged as "Total Quality Customer Service Professional."