Me
Semi Retired
Asurion Oct 2016 - Oct 2016
Premier Support Solutions Representative
Accredo - An Express Scripts Company Oct 2016 - Oct 2016
Senior Prescription Benefit Specialist
Express Scripts Aug 2015 - Aug 2016
Accredo Patient Advocate
American Express Open Business Sales at Alorica May 2015 - Aug 2015
Business Analyst
Education:
Monroe College 1985 - 1987
High School of Graphic Communication Arts
Skills:
Wireless Telecommunications Call Centers Managed Services Voip Unified Communications Quality Assurance Customer Experience Mobile Devices Telephony Cellular Communications Troubleshooting Customer Retention Lte Solution Selling Computer Network Operations Ip Mpls Customer Satisfaction Management Customer Service Team Building Training Direct Sales Sales Management Account Management Salesforce.com Prescription Drugs Medicare Prescription Drug Plans Team Leadership
Sprint Elmsford, NY 2006 to 2014 Escalation ManagerNovastar Home/PanAm Mortgage Poughkeepsie, NY 2002 to 2006 Receptionist/Loan ProcessorICM/WAM Orlando, FL 1999 to 2002 Collection AgentICM/WAM Winter Park, FL 1997 to 2002 Customer Service/Quality Assurance