At&T
Professional Technician Project Mgmt at at and T
Ibm Jul 2001 - Jan 2008
Service Manager
Informix Jan 1998 - Jun 2001
Voice Specialist and Pc Support Specialist
Ge Capital Oct 1988 - Dec 1997
Pc Support Specialist
Oct 1988 - Dec 1997
Professional Project Manager
Education:
The University of Kansas 1989 - 1991
Bachelors, Bachelor of Arts, Liberal Arts, General Studies
Kansas City Kansas Community College 1987 - 1989
Associates, Associate of Arts, Liberal Arts
Skills:
Service Delivery Managed Services Cisco Voip Cisco Call Manager Project Management Customer Service Telecommunications Systems Telecommunications Management It Service Management Information Technology Change Management Process Improvement Avaya Technologies Avaya Communication Manager Siemens Hipath Siemens Openscape Microsoft Office Outlook