The Hartford Rancho Cordova, CA Jul 2010 to Apr 2012 Ability Analyst / Claims AdjustorAmerican River College Sacramento, CA 2006 to 2009 Master TutorEntertainment Publications Troy, MI 2003 to 2004 Customer Service RepresentativePortosan Company Rancho Cordova, CA 2001 to 2003 Sales RepresentativeStericycle Inc Lake Forest, IL 1996 to 2001 Customer Resource Manager of Northern California
Education:
California State University Sacramento Mar 2010 BA in Organizational CommunicationsAmerican River College Mar 2006 AA in Liberal Arts
Skills:
Excellent communication and interpersonal skills, Excellent time management skills and commitment to deadlines, Proficient in Microsoft Word, Excel, Power Point and Outlook, Experienced with PeopleSoft software, Adobe Director software, Ability to work in a fast paced environment, Excellent program and project management skills, Learning Agility with the ability to adapt to any situation, Extensive customer service and sales experience, Ability to work in a team environment or independently
The Hartford Rancho Cordova, CA Jul 2010 to Mar 2012 Ability AnalystAmerican River College Sacramento, CA Nov 2005 to Jun 2010 Master TutorEntertainment Publications Rancho Cordova, CA Jun 2003 to Aug 2004 Customer Service RepresentativePortosan Company Rancho Cordova, CA Mar 2002 to Jun 2003 Sales Representative / Special Events CoordinatorStericycle, Inc Rancho Cordova, CA Aug 2000 to Sep 2001 Customer Resource ManagerBFI Rancho Cordova, CA Aug 1995 to Aug 2000 Customer Service Trainer
Education:
California State University Sacramento Sacramento, CA 2010 Bachelor of Arts in Organizational Communications / Instructional DesignAmerican River College 2006 Associate of Arts in Liberal Arts
Skills:
Instructional Design, Digital Media, Training, Coaching, Management, Presentations, Develop Training, MS Office Suite
The Hartford - The Hartford Jul 2010 - Apr 2012
Analyst
American River College Aug 2006 - Dec 2009
Master Tutor
Entertainment Publications Jun 2003 - Jul 2004
Customer Service Representative
Portosan Company Jan 2001 - Jan 2003
Sales Representative/Special Event Coordinator
Northern California-Stericycle INC/ BFI Jan 1999 - Jan 2001
Customer Resource Manager
Education:
American River College 2006 - 2008
AA, Liberal Arts
Spring 2010 - California State University Sacramento
BA, Organizational Communication - Training and Design
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