Cheng Kang Wu

US Patent:

20210208820, Jul 8, 2021

Filed:

Mar 23, 2021

Appl. No.:

17/301044

Inventors:

- Boise ID, US
Cheng Yuan Wu - Fremont CA, US
Ying Yu Tai - Mountain View CA, US

International Classification:

G06F 3/06

Abstract:

A host operation to be performed can be received. Sub-operations that are associated with the received host operation can be determined. A memory component of multiple memory components can be identified for each sub-operation. Furthermore, each sub-operation can be transmitted to a media sequencer component that is associated with a respective memory component of the memory components.

US Patent:

20210209612, Jul 8, 2021

Filed:

Jan 8, 2020

Appl. No.:

16/737845

Inventors:

Cheng WU - Redmond WA, US
Dean AVILA - Issaquah WA, US
Sumit Manchanda - Kirkland WA, US
Syed Masroor Hussain - Bothell WA, US

International Classification:

G06Q 30/00
G06Q 10/10
G06Q 10/06

Abstract:

Techniques performed by a data processing system for matching a customer service ambassador (CSA) with a customer include receiving a service request for technical assistance from the customer, analyzing estimated working hours information for the customer and estimated working hours information for each of the plurality of CSAs to produce a compatibility score for each CSA, the compatibility score for a respective one of the CSAs providing an indication of how closely the working hours of the customer and of the respective one of the CSAs align, reordering an available CSA queue identifying the plurality of CSAs based on the compatibility scores of each of the CSAs, and selecting a CSA from the queue to provide technical assistance to the customer.

US Patent:

20200089429, Mar 19, 2020

Filed:

Sep 14, 2018

Appl. No.:

16/132096

Inventors:

- Boise ID, US
Cheng Yuan Wu - Fremont CA, US
Ying Yu Tai - Mountain View CA, US

International Classification:

G06F 3/06

Abstract:

A host operation to be performed can be received. Sub-operations that are associated with the received host operation can be determined. A memory component of multiple memory components can be identified for each sub-operation. Furthermore, each sub-operation can be transmitted to a media sequencer component that is associated with a respective memory component of the memory components.

US Patent:

20190171945, Jun 6, 2019

Filed:

Dec 5, 2017

Appl. No.:

15/831412

Inventors:

- ARMONK NY, US
Cheng Wu - Bellevue WA, US

International Classification:

G06N 5/02
G06F 17/30
G06F 17/22

Abstract:

A method for generating a context-aware knowledge base is provided. The method may include extracting document object model (DOM) tag elements associated with one or more webpages. The method may further include identifying and extracting webpage data associated with the extracted DOM tags. The method may further include determining a context associated with the identified and extracted webpage data by detecting and extracting resource description framework (RDF) triplets in candidate DOM tag elements. The method may further include ranking the extracted RDF triplets. The method may also include validating one or more RDF triplets associated with the ranked RDF triplets. The method may further include connecting the validated RDF triplets to a knowledge graph associated with a knowledge base of the one or more webpages.