Cheng Yuh Wu

US Patent:

7453992, Nov 18, 2008

Filed:

Apr 14, 2005

Appl. No.:

11/106169

Inventors:

Cheng Wu - Mount Kisco NY, US
Andrzej Sakrajda - White Plains NY, US
Vaibhava Goel - Elmsford NY, US
David Lubensky - Brookfield CT, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

H04M 11/06

US Classification:

379 8813, 379 85, 706 62, 709219, 714 32

Abstract:

A system and method for representing call content in a searchable database includes transcribing call content to text. The call content is projected to vector space, by creating a vector by indexing the call based on the content and determining a similarity of the call to an atomic-class dictionary. The call is classified in a relational database in accordance with the vector.

US Patent:

7574358, Aug 11, 2009

Filed:

Feb 28, 2005

Appl. No.:

11/067819

Inventors:

Sabine Deligne - New York NY, US
Yuqing Gao - Mount Kisco NY, US
Vaibhava Goel - Elmsford NY, US
Cheng Wu - Mount Kisco NY, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G10L 15/00

US Classification:

704243, 704246, 704251, 704255, 7042565, 704257

Abstract:

A natural language business system and method is developed to understand the underlying meaning of a person's speech, such as during a transaction with the business system. The system includes a speech recognition engine, and action classification engine, and a control module. The control module causes the system to execute an inventive method wherein the speech recognition and action classification models may be recursively optimized on an unisolated performance metric that is pertinent to the overall performance of the natural language business system, as opposed to the isolated model-specific criteria previously employed.

US Patent:

8379806, Feb 19, 2013

Filed:

Aug 22, 2008

Appl. No.:

12/196776

Inventors:

Cheng Wu - Mount Kisco NY, US
Andrzej Sakrajda - White Plains NY, US
Vaibhava Goel - Elmsford NY, US
David Lubensky - Brookfield CT, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

H04M 11/00

US Classification:

379 8813, 379 85, 706 62, 709219, 704250, 704255

Abstract:

A system and method for representing call content in a searchable database includes transcribing call content to text. The call content is projected to vector space, by creating a vector by indexing the call based on the content and determining a similarity of the call to an atomic-class dictionary. The call is classified in a relational database in accordance with the vector.

US Patent:

8571869, Oct 29, 2013

Filed:

May 15, 2008

Appl. No.:

12/121329

Inventors:

Sabine Deligne - New York NY, US
Yuqing Gao - Mount Kisco NY, US
Vaibhava Goel - Elmsford NY, US
Cheng Wu - Mount Kisco NY, US

Assignee:

Nuance Communications, Inc. - Burlington MA

International Classification:

G10L 15/00

US Classification:

704257, 704246, 704247, 704251, 704252

Abstract:

A natural language business system and method is developed to understand the underlying meaning of a person's speech, such as during a transaction with the business system. The system includes a speech recognition engine, and action classification engine, and a control module. The control module causes the system to execute an inventive method wherein the speech recognition and action classification models may be recursively optimized on an unisolated performance metric that is pertinent to the overall performance of the natural language business system, as opposed to the isolated model-specific criteria previously employed.

US Patent:

20070016399, Jan 18, 2007

Filed:

Jul 12, 2005

Appl. No.:

11/179789

Inventors:

Yuqing Gao - Mount Kisco NY, US
Roberto Pieraccini - Peekskill NY, US
Jerome Quinn - North Salem NY, US
Cheng Wu - Mount Kisco NY, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 17/28

US Classification:

704005000

Abstract:

Techniques for detecting data anomalies in a natural language understanding (NLU) system are provided. A number of categorized sentences, categorized into a number of categories, are obtained. Sentences within a given one of the categories are clustered into a number of sub clusters, and the sub clusters are analyzed to identify data anomalies. The clustering can be based on surface forms of the sentences. The anomalies can be, for example, ambiguities or inconsistencies. The clustering can be performed, for example, with a K-means clustering algorithm.

US Patent:

20070168457, Jul 19, 2007

Filed:

Jan 18, 2006

Appl. No.:

11/334717

Inventors:

Juan Huerta - Bronx NY, US
David Lubensky - Brookfield CT, US
Cheng Wu - Mount Kisco NY, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/16

US Classification:

709217000

Abstract:

Techniques are provided for addressing a problem pertaining to a computer of a user. In an exemplary method, the obtaining of a problem statement associated with the problem pertaining to the computer of the user is facilitated. This can be carried out via speech over a telephony connection. The establishment of a remote access connection between the computer of the user and a remote help desk application can also be facilitated. Furthermore, substantially parallel interaction with the user can be facilitated, via both the telephony connection and the remote access connection to the remote help desk application.

US Patent:

20120209590, Aug 16, 2012

Filed:

Feb 16, 2011

Appl. No.:

13/028555

Inventors:

Juan M. Huerta - Pleasantville NY, US
Cheng Wu - Mount Kisco NY, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 17/28

US Classification:

704 7

Abstract:

A method, system, and computer readable storage medium including a computer readable program are provided. The method includes storing a set of sentences in a memory device. The method further includes receiving an input translated phrase and searching the set of sentences for a subset of sentences closest to the input translated phrase based on a set of respective distances to the sentences in the set with respect to the input translated phrase. The method also includes calculating and outputting a language model score for the subset of sentences based on a function of a subset of respective distances pertaining to the subset of sentences.

US Patent:

20130231916, Sep 5, 2013

Filed:

Mar 5, 2012

Appl. No.:

13/412104

Inventors:

Juan M. Huerta - Pleasantville NY, US
David M. Lubensky - Brookfield CT, US
Cheng Wu - Mount Kisco NY, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 17/28

US Classification:

704 5

Abstract:

Methods and systems for fast translation memory search include, in response to an input query string, identifying a plurality of hypothesis strings stored in a translation memory as candidates to match the query string. One or more candidates are eliminated, using a processor, where string lengths between the candidates and the query string are at least a cutoff value representing a string edit distance. One or more candidates are eliminated where differences in word frequency distributions between the candidates and the query string are at least the cutoff value. One or more candidates are eliminated by employing a dynamic programming matrix where string edit distances between the candidates and the query string are at least the cutoff value. A number of remaining candidates are outputted as matches to the query string.