Zions Mgmt Services Company May 1997 - Oct 2004
Senior Vice President Client Services
Cc's Consulting May 1997 - Oct 2004
Contract Paralegal
Bank of America Nevada Jan 1987 - May 1997
Vice President, Senior Operations Manager Customer Ser Call Center Operations
Education:
Northwest Health Careers 2012 - 2014
Associates, Associate of Arts, Paralegal
Parkwood University 1999 - 2003
Masters, Telecommunications, Management
Skills:
Aspect Acd Meridian Call Center Administration Call Center Development Nortel Networks Strategic Planning Customer Satisfaction Centra Symposium Atm Networks At&T Connect Project Management Project Planning Property Management Policy Analysis Training Call Center Architecture Recruiting Performance Management Workforce Management Workforce Development Internet Banking Retail Banking Telemarketing Telephony Telelogic Doors Avaya Ip Telephony Team Leadership Team Management Paralegal Studies Associates Degree