I have extensive knowledge of hardware i... • supplied by Neustar. I bring to any... • polished product. As such it means as m... • and am very adaptive and imaginative.
U.s. Cellular Sep 2004 - Feb 2012
Supervisor, Wnp Master
The Coca-Cola Company Sep 2004 - Feb 2012
Database Administrator
Decisionone Mar 1997 - Sep 2004
Customer Service Master Technician
Education:
Tulsa Community College 1990 - 1994
Associates, Computer Science
Northeastern Oklahoma A&M College 1976 - 1980
Skills:
Computer Hardware Management Customer Satisfaction Microsoft Office Account Management Wireless Time Management Customer Service Team Leadership Sales Management
Oct 2010 to Jan 2012 Customer service / WNP coach / supervisorUS Cellular Tulsa, OK Apr 2005 to 2010 Wireless portability technicianUS Cellular
Sep 2004 to Apr 2005 General customer serviceDecisionOne Tulsa, OK Nov 1999 to Apr 2004 SupervisorDecisionOne Tulsa, OK Aug 1998 to Nov 1999 Team Lead Help Desk/ TrainingTulsa Community College Tulsa, OK Sep 1995 to Dec 1998 Adjunct Instructor - Computer Concepts, Pascal Programming languageDecisionOne Tulsa, OK Dec 1997 to Aug 1998 Tech1/Trainer Help Desk
Education:
Tulsa Junior College 1991 Associates in Computer ScienceTulsa Junior College 1989 Associates in Computer Science
Skills:
I have extensive knowledge of hardware installation and implementation dating back to 1982. I am more than proficient using the Crossroads suites supplied by Syniverse I am more than proficient using the Neustar Suite, supplied by Neustar. I bring to any work I do a desire to create a finished, polished product. As such it means as much to me to be a team leader as much as a team member. It is important to me that the project is completed in a timely manner and to the satisfaction of the customer. I deal well with unusual situations and demands, and am very adaptive and imaginative.