Chris W Drake

Chris Drake (Tennis)

Associate Director Business Analysis

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Location:

6200 Eagles Rest Dr, Fort Worth, TX 76179

Industry:

Financial Services

Work:

First Command Financial Services Apr 2012 - Oct 2013
Associate Director Quality Assurance
First Command Financial Services Apr 2012 - Oct 2013
Associate Director Business Analysis
First Command Financial Services Jun 2009 - Apr 2012
Application Services Manager
First Command Financial Services Jan 2000 - Jun 2009
Project Manager

Education:

Tarleton State University 2013 - 2016
Master of Business Administration, Masters, Management Tarleton State University 2011 - 2012
Bachelor of Applied Science, Bachelors University of Houston 1979 - 1982

Skills:

Sdlc
Visio
Business Analysis
Process Improvement
Requirements Analysis
Requirements Gathering
Vendor Management
Quality Assurance
Business Requirements
Project Management
Software Documentation
Risk Management
Integration
Business Process
Sharepoint
Management
Pmp
Leadership

Interests:

Animal Welfare
Education

Languages:

English

Client Services Manager

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Location:

8513 Newman Dr, North Richland Hills, TX 76180

Industry:

Management Consulting

Work:

Experian
Client Services Manager
Zte Usa
Call Center Operations Manager
Telvista Inc. Jun 2016 - Feb 2017
Solutions Architect
May Group International May 1, 2013 - Jun 2016
Director of Customer Care
Capital One Nov 2009 - Feb 2013
Department Manager

Education:

Dallas Baptist University 2005 - 2008
Masters, Organizational Management Texas A&M University 1977 - 1981
Bachelors, Bachelor of Science Dallas Baptist University
Masters, Master of Arts University of North Texas

Skills:

Call Center
Process Improvement
Team Building
Customer Service
Change Management
Sales Management
Start Ups
P&L Responsibility
Balanced Scorecard
Workforce Management
Vendor Management
Customer Experience
Customer Satisfaction
Cross Functional Team Leadership
Operations Management
Customer Retention
Program Management
Call Center Development
Coaching
Leadership
Crm
Call Centers
Employee Training
Outsourcing
Business Process Improvement
Recruiting
Telecommunications
Management
Sales
Budgets
Performance Management
Leadership Development
Strategic Planning
Team Leadership
Training
Quality Assurance
Analysis
P&L Management
Contact Centers
Customer Relationship Management

Interests:

Process Improvement
Social Services
Call Center Management
Customer Service

Languages:

Spanish

Certifications:

Mediator By State of Texas

Chief Operating Officer

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Location:

Dallas, TX

Industry:

Information Technology And Services

Work:

Quantum Security
Builder
Leap A Company of St Telemedia
Chief Operating Officer
Firehost Jul 2018 - Apr 2019
Founder and President
Firehost Jun 2009 - Jul 2018
Founder and Chief Executive Officer
Defendry Jun 2009 - Jul 2018
Board Member and Investor

Education:

University of California, Berkeley, Haas School of Business 2015 - 2015
University of North Texas 1998 - 2001
Bachelors, Bachelor of Business Administration, Marketing Friendswood High School 1991 - 1994

Skills:

Cloud Computing
Security
Start Ups
Saas
Enterprise Software
Leadership
Management
Virtualization
Network Security
Strategic Partnerships
Seo
Business Development
Business Strategy
Disaster Recovery
Data Center
Strategy
Solution Selling
Marketing
Professional Services
Public Speaking
Enterprise Architecture
Pci Dss
Computer Security
Go To Market Strategy
Salesforce.com
Networking
Entrepreneurship
Information Security
Vmware
Business Continuity
Web Applications
Cloud Security
Computer Forensics
Information Security Management
Managed Services
Channel Partners
Demand Generation
Data Security
Compliance
E Commerce
Network Architecture
Software As A Service
Penetration Testing
Lead Generation
Vulnerability Assessment
Ips

Interests:

Data Security
E Commerce
Fashion
Internet
Security
Enterprise Security
Retail
Web Hosting
Consumer Goods

Chris Drake

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Chris Drake

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Chris Drake

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Chris Drake

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Chris Drake

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