Tsys
Telecommunications Engineer Lead
Asurion Sep 2007 - Jan 2008
Senior Manager, Telephony Operations
Revana Jan 2000 - Jan 2007
Senior Manager, Telecommunications, Desktop Support and Help Desk
Rockwell International Jan 1999 - Jan 2000
Telecommunications Technician
Jpmorgan Chase & Co. Jan 1994 - Jan 1999
Telecommunications Technician and Administrator
Education:
Embry Riddle University 1989 - 1993
Bachelors, Bachelor of Science, Business Administration
Skills:
Telecommunications Voip Integration Call Centers Avaya Networking Call Center Troubleshooting Vendor Management Management Switches Acd Wan It Management Contact Centers Telephony Leadership Data Center Enterprise Software Ivr Technical Support Disaster Recovery Hardware Modular Messaging Cisco Technologies Managed Services Unified Communications Sip Visio Infrastructure System Deployment Avaya Technologies Avaya Pbx Cti Workforce Management Customer Experience Help Desk Support Mpls Network Architecture Network Design Start Ups Lan Wan Service Delivery Servers Voice Mail Software Installation Video Conferencing Ip Project Planning Tcp/Ip
Fletcher Pacific Jan 1990 - Feb 1992
Project Manager
Phoenix Painting Jan 1990 - Feb 1992
Vice President
Skills:
Operations Management Contract Negotiation New Business Development Contract Management Strategic Planning Team Building Procurement Sales Management Budgets Project Planning Negotiation Construction Management