Onehope Wine
Cause Entrepreneur
Verint-Systems
Vice President, Portfolio Market Strategy
Aspect Software May 2019 - Aug 2019
Director, Product Management, Software and Technology
Aspect Software Jan 2017 - May 2019
Director, Workforce Optimization, Product Management
Aspect Software Feb 2015 - Mar 2016
Product Manager, Quality and Speech and Text Analytics
Education:
Cornell University 2018 - 2019
University of Phoenix Jan 1, 2011 - 2013
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Holy Family University Jan 1, 1997 - Dec 31, 2001
Bachelors, Bachelor of Science, Marketing, Management
Skills:
Call Center Outsourcing Vendor Management Telemarketing Customer Satisfaction Crm Account Management Process Improvement Operations Management Customer Experience Call Centers Management Contact Centers Program Management Strategy Leadership Product Marketing Quality Assurance Training Coaching Forecasting Sales Team Leadership Salesforce.com Telecommunications Workforce Management Customer Retention Saas Enterprise Software Product Management Go To Market Strategy Team Management Customer Service Performance Management Business Development Strategic Partnerships Solution Selling Strategic Planning Team Building Marketing Bpo Cross Functional Team Leadership Business Process Improvement Customer Relationship Management Business Analysis Strategic Roadmaps Storytelling Product Requirements Business Strategy Road Maps
inContact - Greater Philadelphia Area since Apr 2013
Product Marketing Manager
Sykes (formerly ICT Group, Inc.) - Philadelphia Dec 2007 - Apr 2013
Sr. Manager Global Operations, Centralized Quality and Licensing
ICT Group, Inc. Jan 2007 - Dec 2007
Senior Program Manager
TPG TeleManagement Apr 2001 - Jan 2007
Client Relations Director
Philadelphia Phillies Apr 1998 - Apr 2001
Ball Girl
Education:
University of Phoenix 2011 - 2013
Master of Business Administration (MBA), Business Administration and Management, General
Holy Family University 1997 - 2001
BS, Management/ Marketing