Christine Jo Chaney

US Patent:

6411805, Jun 25, 2002

Filed:

Jun 5, 1997

Appl. No.:

08/869980

Inventors:

Steven C. Becker - Colorado Springs CO
Christine S. Chaney - Colorado Springs CO
Shaun McNerney - Colorado Springs CO

Assignee:

MCI Communications Corporation - Washington DC

International Classification:

H04M 342

US Classification:

455414, 379201, 379209, 37920901, 379210, 379266

Abstract:

The present invention is a system and method for continuing a telephone call placed by a caller to a call center in a telecommunications network. When a caller attempts to make a call to a call center that is unavailable, the system obtains callback information for the caller including a telephone number where the caller can be reached. The call is then ended. When the call center is again available, the system continues the call by placing a call to the caller at said telephone number, placing a call to the destination, and joining the two calls.

US Patent:

60441445, Mar 28, 2000

Filed:

Feb 7, 1997

Appl. No.:

8/796839

Inventors:

Steven C. Becker - Colorado Springs CO
Christine S. Chaney - Colorado Springs CO
Kimberly A. Smith - Franktown CO
Frances D. E. Taylor - Falls Church VA

Assignee:

MCI Communications Corp. - Washington DC

International Classification:

H04M 300

US Classification:

379265

Abstract:

A parking manager manages calls to be parked and parking resources on one or more parking platforms, and can be used in a system that combines the functionalities of call parking and intelligent call routing. The parking manager provides management of parking resources and complete control of the call throughout the entire duration of the call. The parking manager makes a common pool of parking resources available to all customers, and thus increases the availability of parking resources at call center ACDs and other customer premise equipment.

US Patent:

57871604, Jul 28, 1998

Filed:

Jun 6, 1996

Appl. No.:

8/660735

Inventors:

Christine S. Chaney - Colorado Springs CO
Frances D. E. Taylor - Falls Church VA
Cristobal A. Torres - Colorado Springs CO

Assignee:

MCI Communications Corporation - Washington DC

International Classification:

H04M 342

US Classification:

379220

Abstract:

The termination availability database (TADB) of the instant invention performs routing decisions in response to call requests received from data access points (DAPs). The TADB takes each of the requests, which relate to a special service call of a subscriber, and determines the particular termination of the subscriber to which the call is to be routed. To perform its determination of where to route the calls, the TADB takes into consideration data collected from the network and the availability of the different terminations of the subscriber. In addition, allocation algorithms are used.

US Patent:

59179007, Jun 29, 1999

Filed:

Feb 7, 1997

Appl. No.:

8/796246

Inventors:

Jeffrey E. Allison - Burke VA
Christine S. Chaney - Colorado Springs CO
Adam David Mermel - Monument CO
Frances D. E. Taylor - Falls Church VA

Assignee:

MCI Communications Corporation - Washington DC

International Classification:

H04M 700
H04M 1500

US Classification:

379220

Abstract:

A system and method for permitting a customer to perform intelligent call routing (ICR) in a carrier's network. A Remote Data Gateway (RDG) permits customers to control the routing of their call traffic on the carrier's network. The RDG provides the routing and delivery of call processing queries, generated on the carrier's network, to a Customer Access Point (CAP). The customer can use the CAP to perform ICR and other call processing functions. The results are sent as a response back to the RDG, which delivers the response to the carrier's network for implementation. Features provided by the RDG include improved security, improved service reliability, message and protocol translation, and maximum efficiency of network and system resources through a dynamic registration process.

US Patent:

57871639, Jul 28, 1998

Filed:

Oct 30, 1996

Appl. No.:

8/739993

Inventors:

Frances D. E. Taylor - Falls Church VA
Christine S. Chaney - Colorado Springs CO
Christobal Alejandro Torres - Colorado Springs CO

Assignee:

MCI Communications Corportion - Washington DC

International Classification:

H04M 700

US Classification:

379265

Abstract:

The termination availability database (TADB) of the instant invention performs routing decisions in response to call requests received from data access points (DAPs). The TADB takes each of the requests, which relate to a special service call of a subscriber, and determines the particular termination of the subscriber to which the call is to be routed. To perform its determination of where to route the calls, the TADB takes into consideration data collected from the network and the availability of the different terminations of the subscriber. In addition, allocation algorithms are used. Some of these algorithms include a precise percentage algorithm, a uniform call distribution algorithm, a sequential allocation routing algorithm, and a pure load balancing algorithm.