About:
When I started my real estate business, it may surprise you to know that it wasn't just because I like houses. Yes, of course, I enjoy seeing a model home as much as the next person, but it wasn't that love of houses and design that beckoned me. I was after a business - a business where the relationships that I build with my clients are the fuel, rather than the individual transactions. Listening to you, helping you to determine what your options are and what will best meet your needs - that's where my enjoyment comes from. And the fact that to serve you, I get to work with interesting homes, designs, colors and architecture is the bonus.
I came to understand very early that I wanted to be sure that my time was well focused - not on trying to find just anyone to serve, but in serving the people in my life, and the people that they know. By building a business based on referral, I'm not spending my time, attention and dollars on passive activities like Open Houses and advertising (you won't see my picture on a grocery store cart!) and other traditional ways to 'find' clients. Rather, I continually work to find ways to surprise and serve my "A" list - those people whom I have served, are currently serving, and /or who have referred me. They know that I'm never too busy to serve their referrals, to ensure that the people in their life get the same exceptional service that they do.
Enhanced Customer Service
So what kind of service would you expect from a real estate agent, beyond the traditional buying or selling a home? Of primary importance to everyday life are the reliable connections to service providers - people need windows, gutters and carpets cleaned; plumbing, garage doors and roofs repaired; furniture refinished, homes refinanced, window coverings added or replaced, interior design assistance, a financial advisor, comprehensive insurance coverage (the list is endless!) far more often than they need or want to sell or buy a home. My business offers them those connections all the time, and they know this same information is available to everyone in their life. Add to that, periodically, my A list - and others who have asked to be part of this group that I serve, all are welcome! - gets interesting information - perhaps about credit scores, the tax benefits of home ownership, or remodeling, but also vacations, managing energy, goal writing... The people in my life know that I am always trying to find new ways to add value. Check out the "newsletter" portion on this website to see some examples of the information I like to convey.
You may have noticed the "group" in my logo: the Christine Estes group. That's not marketing hype - there really is a group here to serve you and it is consistently adding resources to continue to serve your needs. There are several components to the "group."
I believe it is important to deliver value to you beyond my personal expertise. So, early on in my business, I asked a group of service providers to join me on a monthly basis to brainstorm about service and to share ideas about referral business. This allows me to tap into their referral networks in order to serve you best, whatever your needs. It really is true - people who deliver quality attract other people who deliver quality, and nice people attract nice people. How better to keep adding to the connections that I can offer to you? And although I've heard some superb success stories about vendors found on Craig's List (my highly trusted north-end contractor is one of them!), I have heard many other disastrous ones. Everyone that I refer has been recommended to me by a client, a trusted realtor, or a trusted vendor. We can - and do - improve your odds for satisfaction!
Additionally, when you are working with me to buy or sell a home, I have lending, escrow, and title organizations that I've worked with many times ready to serve you. When it is possible and practical, I will always encourage you to use these organizations as they always provide the highest level of professionalism and client support. I have worked with many other lenders, escrow companies and title companies - there is no comparison to the level of service that the teams who consistently serve me and my clients offer.
Perhaps most important to the level of service that I personally commit to you, several years ago, I added an assistant to my daily activities. I realized quickly that to deliver consistently excellent service, given that my focus is on face-to-face time with my A list, I must have someone readily accessible by phone and email during weekday business hours. Although much of what he does is in the background, Bob Ferguson's job is to ensure that you receive the timely responses that you need and deserve. The two of us as a team are committed to meeting your needs and exceeding your expectations of communication.
I am also very excited to add that we now have Phil Auberg as part of the team. Not as an 'instead of Chris, you get Phil,' but as a powerful addition that allows us to maximize the level of service that all of our clients receive. This partnership gives us more depth - sometimes we work together on a property, sometimes we just back each other up for vacations - but we always are sharing best practices so that we each - and all of you - benefit from the experience we bring to the table.
Personal Credibility
Having personally bought and sold several homes on both coasts. I know how easy it can be if the right team is working for you, and how stressful it can be if things go sideways. And I can tell you from experience that when things do go sideways - and most of the time something somewhere does - you don't just want an average team serving you and your interests. When the going gets tough, average - average communication, average expertise, average listening and negotiating, average creativity - just aren't good enough. My job - and my passion - is to make whatever challenges that present themselves as transparent as possible to you by delivering exceptional service and creativity.
Whether you're Buying or Selling
Buying and/or selling our homes is frequently an emotional experience, introducing change and complexity, and requiring lots of timely decisions. I believe that the last thing anyone in the midst of these decisions wants to feel like is a 'transaction.' We each deserve to be heard, to be advised of our rights as a buyer or seller, to receive consistent communication and follow-through - in short, to be served so that the results that we want and need are achieved.
I have built a business that is not based on exchanging keys - it goes way beyond that. My business is about serving you and the people in your life, whether locally or beyond. Because of the nationwide coaching company that serves me and the best of my peers, I really do have access to this same kind of information and service for you almost anywhere in the country.