Christine E Fitzgerald

US Patent:

20200336558, Oct 22, 2020

Filed:

Jul 2, 2020

Appl. No.:

16/919437

Inventors:

- Charlotte NC, US
Jill A. Calabrese Bain - Mansfield MA, US
Allison Mensing Corbett - Cohasset MA, US
Victoria Lynn Dravneek - Charlotte NC, US
Christine Lee Fitzgerald - Boston MA, US
Mazen Ghurani - Sherman Oaks CA, US
Brian J. Kehner - Wilmington DE, US
James P. Kirkman - Acton MA, US
Richard M. Korzenko - Fort Mill SC, US
James P. Massman - Winchester MA, US
Matthew Brian Wohl - Hamilton NJ, US

Assignee:

BANK OF AMERICA CORPORATION - Charlotte NC

International Classification:

H04L 29/08
G06Q 30/02

Abstract:

A system for communication channel integration is provided. The system comprising: a memory device with computer-readable program code stored thereon; a communication device connected to a network; and at least one processing device, wherein the at least one processing device is configured to execute the computer-readable program code to: generate a user data collection comprising one or more accounts and interactions associated with a first user, wherein the user data collection is accessible by the first user over a first communication channel; monitor the user data collection; based on monitoring the user data collection and user interactions, determine an actionable event associated with the first user; identify a second communication channel associated with a second user and associated with the actionable event; and in response to determining the actionable event, automatically integrate the second communication channel into the first communication channel thereby creating a merged communication channel.

US Patent:

20200177689, Jun 4, 2020

Filed:

Mar 14, 2019

Appl. No.:

16/353143

Inventors:

- Charlotte NC, US
Jill A. Calabrese Bain - Mansfield MA, US
Allison Mensing Corbett - Cohasset MA, US
Victoria Lynn Dravneek - Charlotte NC, US
Christine Lee Fitzgerald - Boston MA, US
Mazen Ghurani - Sherman Oaks CA, US
Brian J. Kehner - Wilmington DE, US
James P. Kirkman - Acton MA, US
Richard M. Korzenko - Fort Mill SC, US
James P. Massman - Winchester MA, US
Matthew Brian Wohl - Hamilton NJ, US

Assignee:

BANK OF AMERICA CORPORATION - Charlotte NC

International Classification:

H04L 29/08
G06Q 30/02

Abstract:

A system, computer program product, and computer-implemented method for communication channel integration are provided. The system is configured to generate a user profile comprising one or more accounts and interactions associated with a user, wherein the user profile is accessible by the user over a first communication channel in an interface of a user application; monitor the user profile; based on monitoring the user profile and user interactions, determine an actionable event associated with the user; identify a second communication channel associated with the actionable event; and in response to determining the actionable event and identifying the second communication channel, automatically integrate the second communication channel into the first communication channel thereby creating a merged communication channel in the interface of the user application.