Asset management (manual • managed system) • Windows 7 and Windows 8 in-depth support • MS Office support (Word • Excel • PPT) document design and troubleshooting • responsible for total end-user experience • Windows AD administration • Project lead/coordinator • small and large scale rollouts • relationship management • documentation and SOP refinement.
2014 to 2000 IT Help Desk Regional Team Lead - NY ShellBarnard College New York, NY 2011 to 2014 Associate Director of the Service DeskKeane, Inc
2005 to 2010 Desktop Support ManagerWARBURG PINCUS, LLC New York, NY 2003 to 2005 User Support ManagerMERCER MANAGEMENT CONSULTING
1999 to 2002 North America/Asia Help Desk ManagerMERCER MANAGEMENT CONSULTING New York, NY 1997 to 2002 IT Support SpecialistMERCER MANAGEMENT CONSULTING
1997 to 1999 IS Support Specialist
Skills:
Asset management (manual, managed system), Windows 7 and Windows 8 in-depth support, MS Office support (Word, Excel, PPT) document design and troubleshooting, responsible for total end-user experience, Windows AD administration, Project lead/coordinator, small and large scale rollouts, relationship management, documentation and SOP refinement.