Green Dot Corporation
Senior Customer Care Analyst
Advanced Call Center Technologies Dec 2011 - Feb 2014
Workforce Management
Education:
East Tennessee State University 2004 - 2006
Skills:
Workforce Management Customer Satisfaction Customer Service Report Development Data Analysis Trend Analysis Data Entry Vendor Management Process Optimization Process Improvement Trend Forecasting Call Routing Number Crunching Microsoft Excel Multi Tasking Budget Management Invoice Processing Workforce Analytics Contact Centers Budget Analysis