Christopher Matthew Connolly

US Patent:

20020056091, May 9, 2002

Filed:

Sep 12, 2001

Appl. No.:

09/949890

Inventors:

Ravi Bala - Conshohocken PA, US
Dana Hoffer - Wallingford PA, US
Todd Radel - Royersford PA, US
Christopher Connolly - Blue Bell PA, US

International Classification:

H04N007/025
H04N007/10
H04N007/16
H04H009/00

US Classification:

725/034000, 725/035000, 725/009000, 725/023000

Abstract:

A software agent for locally tracking a user's network interaction, such as web browsing, and providing targeted promotions with optional coupons to the user. The monitoring involves use of a downloaded file of network addresses and words potentially tailored to each individual user. The software agent locally compares addresses of sites accessed and words used in searching to the stored addresses and key words in the file. Upon detecting a match, the software agent contacts a system server to obtain a promotion with an optional coupon for the match, and displays an indication of the promotion or coupon to the user, providing the user with the option to view or decline the promotion. The user is provided with redeemable credits for viewing promotions, which can include transferring the user to a site of a merchant offering the promotion. The coupons can include coupons targeted to users geographically close to particular merchants so that the coupons can be printed and redeemed at the merchant's establishment.

US Patent:

20060015405, Jan 19, 2006

Filed:

Oct 3, 2005

Appl. No.:

11/163028

Inventors:

Ravi Bala - Blue Bell PA, US
Dana Hoffer - Wallingford PA, US
Todd Radel - Phoenixville PA, US
Christopher Connolly - Harleysville PA, US

Assignee:

KNOWLEDGEFLOW, INC. - Valley Forge PA

International Classification:

G06Q 30/00

US Classification:

705014000

Abstract:

A software agent for locally tracking a user's network interaction, such as web browsing, and providing targeted promotions with optional coupons to the user. The monitoring involves use of a downloaded file of network addresses and words potentially tailored to each individual user. The software agent locally compares network addresses and content of web sites accessed and search terms entered against the stored addresses and key words in the file. Upon detecting a match, the software agent contacts a system server to obtain a promotion with an optional coupon for the match, and displays an indication of the promotion or coupon to the user, providing the user with the option to view, decline, save, or defer the promotion. The user is provided with redeemable credits for viewing promotions, visiting the site of a merchant offering the promotion, completing a transaction, and spending at least a threshold dollar amount. The coupons can include coupons targeted to users geographically close to particular merchants so that the coupons can be printed and redeemed at the merchant's establishment. Transactions related to the promotions, whether completed online or in-store, are confirmed to demonstrate the efficacy of the promotions, award additional loyalty rewards to a user's account, or to compensate an advertiser or affiliate. Confirmation of in-store transactions may be accomplished by accessing transaction data routed through third-party payment networks used for credit and debit card transactions and cellular phone transactions and the like.

US Patent:

20210124843, Apr 29, 2021

Filed:

Oct 29, 2020

Appl. No.:

17/084559

Inventors:

- DALY CITY CA, US
SERGIO CORETTI - MIAMI FL, US
BRUNO EDUARDO DONATO BERTINI - MIAMI FL, US
CHRISTOPHER CONNOLLY - RALEIGH NC, US

Assignee:

GENESYS TELECOMMUNICATIONS LABORATORIES, INC. - DALY CITY CA

International Classification:

G06F 21/62
G06F 16/23
G06Q 30/02
G06Q 30/06
G06Q 20/40
G06Q 20/38
G06Q 50/26
G06Q 50/00
G06N 20/00
G06F 40/40

Abstract:

A method for protecting personal data pursuant to behavioral factors unique to a first customer. The method includes: storing a customer profile of the first customer that includes transaction data from transactions with entities; providing a personal assistant that is configured to access the customer profile pursuant to engagement rules to conduct the transactions; updating the customer profile pursuant to a first new transaction; generating a predictor from the updated customer profile, the predictor including knowledge about the first customer derived from the updated customer profile including a behavioral factors attributable to the first customer given a characteristic related to the first new transaction; augmenting the customer profile by storing therein the predictor, wherein the predictor: modifies at least one of the rules of the engagement rules and links the behavioral factor to the characteristic of the first transaction.