FIS - Saint Petersburg, FL since May 2009
Vice President, Customer Service
FIS Sep 2005 - May 2009
Director, Workforce
1800flowers.com - Uniondale, NY 2000 - 2005
Director, Workforce Management
publishers clearing house 1999 - 1999
Operations Manager
Delux Transportations 1994 - 1999
Manager, Human Resources
Education:
State University of New York College at Fredonia 1988 - 1992
Bachelor of Science, Accounting
Skills:
Call Center Process Improvement Workforce Management Vendor Management BPO Customer Experience Customer Satisfaction Operations Management Business Analysis Outsourcing Business Process Improvement Performance Management Change Management Forecasting Team Building Customer Service Avaya Contact Centers Strategic Planning ACD Customer Retention Program Management Credit Cards
Dr. Hermann graduated from the George Washington University School of Medicine and Health Science in 1976. He works in Doylestown, PA and specializes in Internal Medicine.