Christopher Allen Rogers

US Patent:

20200336394, Oct 22, 2020

Filed:

Jun 8, 2020

Appl. No.:

16/895621

Inventors:

- Palo Alto CA, US
Andrew Ash - San Carlos CA, US
Anuraag Bahl - New York NY, US
Andy Chen - New York NY, US
Aydin Keskin - Jersey City NJ, US
Christopher Rogers - Brooklyn NY, US
Anshuman Prasad - New York NY, US
Ankit Shankar - Redwood City CA, US
Casey Patton - London, GB
Christopher Wynnyk - Washington DC, US
Joanna Peller - London, GB
Jonathan Victor - New York NY, US
Mackenzie Bohannon - San Rafael CA, US
Mitchell Skiles - New York NY, US
Nikhil Taneja - New York NY, US
Ryan Norris - London, GB
Scott Adams - London, GB
Samuel Sinensky - New York NY, US
Sri Krishna Vempati - Santa Clara CA, US
Thomas Mathew - New York NY, US
Vinoo Ganesh - New York NY, US
Rahij Ramsharan - London, GB

International Classification:

H04L 12/24
G06K 9/62

Abstract:

A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.