Christopher E Tubbs

Freelance Audio Engineer / Tour Manager

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Location:

Dallas/Fort Worth Area

Industry:

Events Services

Vp, Customer Contact Center Manager

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Location:

P/O Box 1294, Jackson, MS

Industry:

Banking

Work:

Trustmark National Bank
Vp, Customer Contact Center Manager
Ameriflex Inc 2017 - 2019
Director, Participant Services Contact Center
Hudson's Bay Company 2010 - 2016
Senior Manager, Workforce Management, Hbc Digital Operations
Saks Fifth Avenue 2008 - 2010
Manager, Workforce Management, Contact Center Operations
Saks Fifth Avenue 2004 - 2008
Team Manager, Contact Center Operations

Education:

Mississippi College 2010
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management Jackson State University
Bachelors, Bachelor of Business Administration, Marketing

Skills:

Operations Management
Customer Service Management
Sales Management
Reporting and Analysis
Project Management
Strategic Planning
Customer Satisfaction
Business Process Improvement
Quality Assurance
Performance Management
Workforce Planning
Leadership
Team Building
Training
Planning Budgeting and Forecasting
Capacity Planning
Call Routing
Net Promoter Score
Private Branch Exchange
Acd Management
Risk Management
Fraud Prevention
Team Leadership
Vendor Management
Dmaic
Voice of the Customer
Microsoft Office
Google Suite
Swot Analysis
Aspect Acd
Broadsoft
Cisco Acd
Live Chat
Value Stream Mapping
Staff Scheduling
Contact Centers
Contact Center Management
Contact Center Operations
Contact Center Technology
Contact Center Strategy
Contact Center Optimization
Contact Center Design
Customer Service
U.s. Health Insurance Portability and Accountability Act

Certifications:

Six Sigma Green Belt Certified
Certified Contact Center Manager

Christopher Tubbs

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Christopher Tubbs

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Christopher Tubbs

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Location:

United States