Christopher P Ward

US Patent:

7509627, Mar 24, 2009

Filed:

Feb 19, 2008

Appl. No.:

12/033209

Inventors:

Naga A. Ayachitula - Elmsford NY, US
Melissa J. Buco - Amawalk NY, US
Lalitha P. Kamesam - Cortlandt Manor NY, US
David M. Loewenstern - New York NY, US
Larisa Shwartz - Scarsdale NY, US
Christopher Ward - Glen Ridge NJ, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 9/44

US Classification:

717101

Abstract:

A method for configuring multiple lifecycles, and associating each lifecycle with one or more subcategories of items includes receiving a request for a state change for an item in a current state; determining if the item's current state exists in the located lifecycle; wherein if the current state does not exist in the located lifecycle, the current state is updated with a series of update rules; determining if the current state has flags; wherein the flags are checked for one or more protection rules; generating a list of target states; receiving a user selected target state from the generated list; checking the selected target state for one or more associated protection rules; recording a state change for the selected target state in response to the satisfaction of the one or more associated protection rules, and if no protection rules are found; and propagating the state change.

US Patent:

7543058, Jun 2, 2009

Filed:

Jun 30, 2008

Appl. No.:

12/165021

Inventors:

Naga A. Ayachitula - Elmsford NY, US
Melissa J. Buco - Amawalk NY, US
Lalitha Kamesam - Cortlandt Manor NY, US
David Loewenstern - New York NY, US
Larisa Shwartz - Scarsdale NY, US
Christopher Ward - Glen Ridge NJ, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/16
G06F 15/173
G06F 15/177

US Classification:

709224, 709220, 709223, 709225, 709229

Abstract:

A method for facilitating compliance testing in an environment is provided. The method includes defining each component as a set of attribute value pairs represented as a configuration item (CI) and defining relationships among the CIs. Configuration Standards for the CIs are defined to include scope identifying CIs to which the Configuration Standards apply and restrictions defining requirements for compliance. Compliance testing is performed for components against a selected Configuration Standards by determining, depending on the scope and the restrictions of each of the selected Configuration Standards, which of the components within the scope of the selected Configuration Standards fails to meet the restrictions of respective ones of the selected Configuration Standards; and by outputting results as a list, which includes each of the components that failed to meet respective ones of the selected Configuration Standards.

US Patent:

8301613, Oct 30, 2012

Filed:

Sep 20, 2010

Appl. No.:

12/885705

Inventors:

Genady Grabarnik - Scarsdale NY, US
Gabriela P. Marcu - Neuried, DE
Larisa Shwartz - Scarsdale NY, US
Christopher Ward - Glen Ridge NJ, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 17/30

US Classification:

707706, 707707

Abstract:

Disclosed is a method, system and a computer program for correlating an incident service ticket with an incident resource ticket. The method includes, in response to a creation of an incident service ticket in a certain service category; searching with a data processor for open incident resource tickets of the same or similar category; searching with the data processor based on a set of similarity rules for corresponding critical configuration items defined in business service configuration items and, if both searches succeed, searching with the data processor found incident resource tickets ordered by time using found critical configuration items and, if a match is found, declaring the incident service ticket to be correlated with the matching incident resource ticket. The exemplary embodiments further provide that, if both searches do not succeed, or if a match is not found, obtaining input from a dependency tree for the business service configuration items and if no related service configuration items for the service category are identified then concluding the performance of the method, otherwise searching with the data processor found incident resource tickets ordered by time using found related service configuration items. If no associated resource tickets are available then the method performs constraint adaptive probing of resources determined from the dependency tree to attempt to generate at least one corresponding resource ticket, and to search on any corresponding resource tickets that are generated for related configuration items.

US Patent:

8438117, May 7, 2013

Filed:

Dec 20, 2005

Appl. No.:

11/314373

Inventors:

Jean-Marc Berthaud - Villeneuve Loubet, FR
Melissa Buco - New York NY, US
Rong N. Chang - Pleasantville NY, US
Joel D. Dalsky - Streamwood IL, US
Shih-Chung Fang - Schaumburg IL, US
Laura Zaihua Luan - Putnam Valley NY, US
Lee Tsiao - Hoffman Estates IL, US
Christopher Ward - Glen Ridge NJ, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06Q 10/00
G06F 11/30
G21C 17/00

US Classification:

705302, 702184

Abstract:

A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The actual measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that provides information relating to how to correct the measurement data. The adjudicated measurement data is transformed into operational data by being reorganized into one or more groups of data. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.

US Patent:

20090248461, Oct 1, 2009

Filed:

Mar 28, 2008

Appl. No.:

12/058051

Inventors:

Christian Bartsch - Pforzheim, DE
Genady Y. Grabarnik - Scarsdale NY, US
Larisa Shwartz - Scarsdale NY, US
Christopher Ward - Glen Ridge NJ, US

International Classification:

G06Q 10/00

US Classification:

705 7

Abstract:

Methods, apparatus and computer program products decompose a service process into service process operations; filter the service operations based on at least one pre-determined criterion; identify at least one different service process operation to be used to replace an existing service process operation; and replace the existing service process operation with the at least one different service process operation. The service process can be decomposed using specific service features derived from reference service processes. The pre-determined criterion used to filter the service operations can constitute a service level; a service category; or a service process feature. A service process feature describes core functionality of the service.

US Patent:

20090327001, Dec 31, 2009

Filed:

Jun 30, 2008

Appl. No.:

12/164988

Inventors:

Naga A. Ayachitula - Elmsford NY, US
Melissa J. Buco - Amawalk NY, US
Lalitha Kamesam - Cortlandt Manor NY, US
David Loewenstern - New York NY, US
Larisa Shwartz - Scarsdale NY, US
Christopher Ward - Glen Ridge NJ, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06Q 10/00

US Classification:

705 7

Abstract:

A method for facilitating compliance testing in an information technology (IT) environment is provided. The method includes defining each IT component of an enterprise as a set of attribute value pairs represented as a configuration item (CI) and defining relationships among the CIs. Configuration Standards for the CIs are defined to include scope identifying CIs to which the Configuration Standards apply and restrictions defining requirements for compliance. Compliance testing is performed for IT components of the enterprise against a selected Configuration Standards by determining, depending on the scope and the restrictions of each of the selected Configuration Standards, which of the IT components within the scope of the selected Configuration Standards fails to meet the restrictions of respective ones of the selected Configuration Standards; and by outputting results as a list, which includes each of the IT components that failed to meet respective ones of the selected Configuration Standards.

US Patent:

20110173405, Jul 14, 2011

Filed:

Jan 13, 2010

Appl. No.:

12/686760

Inventors:

Genady Grabarnik - Scarsdale NY, US
Markus Klems - Karlsruhe, DE
Larisa Shwartz - Hawthorne NY, US
Stefan Tai - Karlsruhe, DE
Christopher Ward - Hawthorne NY, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - ARMONK NY

International Classification:

G06F 12/14

US Classification:

711162, 711E12103

Abstract:

A system and method for reducing service latency includes dividing an information technology service for a customer into an infrastructure management service and a data management service. Data associated with the information technology service is stored in a backup memory. A set of infrastructure images related to the information technology service is stored at a cloud service provider. The infrastructure images are updated with software updates and hardware updates, as needed, and the data associated with the information technology service is updated through backup and restore mechanisms. The set of infrastructure images that have been updated with data with latest updates are started for recovery, continuity, testing, etc.

US Patent:

20220328051, Oct 13, 2022

Filed:

Nov 9, 2021

Appl. No.:

17/522595

Inventors:

- New York NY, US
Mark Kalman - Tappan NY, US
Deepen Sinha - Chatham NJ, US
Christopher Ward - Lawrenceville NJ, US

International Classification:

G10L 19/00
G11B 27/038
H04H 60/04
H04H 20/38
G11B 27/031

Abstract:

Systems and methods are presented for efficient cross-fading of compressed domain information streams on a user/client device. Exemplary systems may provide cross-fade between AAC/Enhanced AAC Plus information streams, between MP3 information streams, or between information streams of unmatched formats. These systems are distinguished in that cross-fade is directly applied to compressed bitstreams so a single decode operation is performed on the resulting bitstream. Thus, a set of frames from each input stream associated with the time interval in which a cross fade is decoded, and combined and recoded with a cross fade or other effect now in the compressed bitstream. Once sent through the client device's decoder, the user hears the transitional effect. The only input data that is decoded and processed is that associated with the portion of each stream used the crossfade, blend or other interstitial, and thus the vast majority of input streams are left compressed.