Chun Ying Wu

US Patent:

6783367, Aug 31, 2004

Filed:

Feb 19, 2002

Appl. No.:

10/079227

Inventors:

Geefu Wang - Fremont CA
Douglas Hong - So. San Francisco CA
Chun Wu - Alameda CA
Thuy Le - Santa Clara CA
Yu-Tien Chi - Fremont CA

Assignee:

Cisco Technology, Inc. - San Jose CA

International Classification:

G09B 2300

US Classification:

434276, 434219, 434350, 434362, 434365, 382133, 705 2

Abstract:

One embodiment of the present invention provides a global product services electronic laboratory (E-Lab). For example, the E-Lab may be an on-line virtual laboratory for company employees and/or field engineers for learning how to implement new technology products via actual âhands-onâ configurations and troubleshooting. Specifically, the E-Lab of the present embodiment enables an authorized user to utilize a computing device to remotely access the E-Lab via the Internet, a company network or a dial-up connection. Once communicatively coupled to the E-Lab, the user is provided a variety of different topics and categories associated with the products and/or equipment labs currently available within the E-Lab. After selecting one of the topics or categories, the user may be provided more specific information regarding tutorials and/or troubleshooting corresponding to the selected lab equipment. Additionally, the user is able to directly interact with the actual equipment on-line thereby having a âhands-onâ learning experience.