Training Vendor Management Call Center Process Improvement Call Centers Team Building Program Management Management Business Analysis Customer Service Project Management Leadership Risk Management Analysis Customer Satisfaction Performance Management Quality Assurance Cross-functional Team Leadership Software Documentation System Administration Access Coaching
Jun 2013 to 2000 Police OfficerAdapt of Texas/Metrocare Svcs Wilmer, TX Apr 2010 to May 2013 Mental Health TechnicianSundance Hospital Arlington, TX 2011 to 2011 Mental Health TechnicianGreen Oaks Hospital Dallas, TX 2009 to 2010 Mental Health Tech CoordinatorGreen Oaks Hospital Dallas, TX 2008 to 2009 Mental Health Tech IIGateway Foundations Dallas, TX 2004 to 2008 Lead Technician/DriverGateway Foundations Dallas, TX 2004 to 2008 CSAT Outreach WorkerGateway Foundations Dallas, TX 2004 to 2008 Acting Office ManagerCornell Correction Dallas, TX 2003 to 2004 Monitor II/SupervisorAddictions Counseling and Assoc Dallas, TX 1998 to 2004 Director AssistantHomeward Bound Dallas, TX 1994 to 1998 Night ManagerHelp Is Possible Dallas, TX Jan 1991 to Mar 1996 Mental Health Technician
Education:
El Centro College Dallas, TX 2003 to 2003 Family Divorce Mediation and Conflict Resolutions CertificationCedar Valley College-Law Enforcement Academy Lancaster, TX 2012 Law Enforcement Certification in Basic Peace OfficerOakwood College Huntsville, AL
Military:
Rank: Specialist Oct 2010 to 2000 Branch: Army Texas State GuardL.i.location.original
Skills:
Coach/Trainer of Mental Health Professionals, Microsoft Office, Windows and Internet