Second Harvest Heartland
Director of Information Technology
Tcf Bank Apr 2013 - Jul 2018
Senior Manager of It Service Delivery and End User Support
Thrivent Financial Feb 2006 - Aug 2008
Senior Manager of the Technology Service Center
Symantec Mar 2003 - Nov 2005
Technical Support Manager
Capgemini Jun 2001 - 2003
Customer Service Manager
Skills:
Process Improvement Servicenow Team Leadership Service Desk Management Business Analysis Vendor Management Team Building Sdlc Program Management Change Management Disaster Recovery Risk Management Requirements Analysis Financial Analysis Business Intelligence Visio Bmc Remedy Ticketing System Project Management Itil Information Technology Strategic Planning Strategy It Service Management Mobile Devices Business Process Improvement Service Delivery Quality Assurance Agile Methodologies Testing Requirements Gathering Software Documentation It Strategy Integration Incident Management Finance Business Continuity Technical Support Business Development Microsoft Office Leadership Management Customer Service Cross Functional Team Leadership Training Offshore Management Project Planning Budgeting