Connie M Blackburn

US Patent:

6925159, Aug 2, 2005

Filed:

Feb 25, 2000

Appl. No.:

09/512838

Inventors:

Connie Blackburn - Milpitas CA, US
Joel Brand - Milpitas CA, US
Douglas William Varney - Naperville IL, US

Assignee:

Avaya Technology Corp. - Basking Ridge NJ

International Classification:

H04M015/00

US Classification:

37911405, 37911401, 37911403, 37911421, 37912703

Abstract:

A billing system and method automatically charges a call to a predetermined telephone line wherein the call is placed by a calling part through a service. This service is any one or combination of a voice mail system, a call forwarding system, and the like. Preferably, this billing system and method also automatically charges the call to a predetermined telephone line even when the calling party places the call from a remote location. The billing system and method preferably includes a signal control point coupled to the calling party, the predetermined telephone line, and the service. Preferably, the signal control point is configured to implement the billing system and method such that the call placed by the calling party through the service is billed to the predetermined telephone line. A terminating attempt trigger within a switch associated with predetermined telephone line preferably directs this switch to record a duration of the call and a particular feature utilized for the call. As a result, this switch associated with the predetermined telephone line stores both the call duration and the particular feature associated with the call in a single record.

US Patent:

7010111, Mar 7, 2006

Filed:

Feb 25, 2000

Appl. No.:

09/513029

Inventors:

Connie Blackburn - Milpitas CA, US
Joel Brand - Milpitas CA, US
Douglas William Varney - Naperville IL, US

Assignee:

Avaya Technology Corp. - Basking Ridge NJ

International Classification:

H04M 3/42

US Classification:

37920714, 379 8816

Abstract:

An audible confirmation system automatically and seamlessly outputs an audible name of a call recipient to a calling party. This audible confirmation system is preferably configured to audibly identify the call recipient to the calling party prior to the call recipient and the calling party communicating with each other. The audible confirmation system preferably includes a text to speech converter coupled to an intelligent network architecture having at least one calling name database. The audible confirmation system allows the calling party to audibly identify the call recipient to the calling party without any input from the call recipient and without using any special equipment such as a display screen by the calling party. The audible confirmation system is especially useful when the call recipient does not have voice mail service and is not available to receive a call. For example, by utilizing the audible confirmation system, the calling party is able to confirm the identity of the call recipient prior to leaving a confidential message for the call recipient by utilizing the calling party's voice mail delivery system for automatically delivering the confidential message to the call recipient.

US Patent:

7012998, Mar 14, 2006

Filed:

Feb 25, 2000

Appl. No.:

09/513305

Inventors:

Connie Blackburn - Milpitas CA, US
Joel Brand - Milpitas CA, US
Douglas William Varney - Naperville IL, US

Assignee:

Avaya Technology Corp. - Basking Bridge NJ

International Classification:

H04M 1/64

US Classification:

379 8818, 379 8825, 37922111, 37922114

Abstract:

A voice messaging platform utilizes resources from remote intelligent peripherals within the network system. The voice messaging platform preferably includes a voice mail module, an internal controller, and an internal storage device. Preferably, the voice mail module allows the voice messaging platform to provide a full feature voice mail system for the users wherein the voice mail module is configured to store incoming messages, play stored messages, play outgoing messages, place outgoing calls, and the like. The internal controller preferably directs the voice messaging platform to detect different types of resources available to the voice messaging platform from the remote intelligent peripherals. Further, the internal controller also directs the voice messaging platform to find addresses corresponding to each of the remote intelligent peripherals within the network system. Preferably, the internal storage device stores the type of resource vailable from the remote intelligent peripherals and their respective addresses.

US Patent:

6782089, Aug 24, 2004

Filed:

Feb 25, 2000

Appl. No.:

09/512839

Inventors:

Connie Blackburn - Milpitas CA
Joel Brand - Milpitas CA
Douglas William Varney - Naperville CA

Assignee:

Avaya Technology Corp. - Basking Ridge NJ

International Classification:

H04M 342

US Classification:

37921201, 37922109, 37921102

Abstract:

A bookmark system and method automatically stores a subaddress associated with a particular user and location within a presently connected server. The subaddress preferably indicates a location where the user exited the server. This bookmark system and method seamlessly places the user back to this subaddress within the server when the user reconnects to the server. The bookmark system and method is preferably configured to operate within an Intelligent Network service. By utilizing the bookmark system and method, the user is able to move from server to server and automatically return to a subaddress where the user previously exited the server. Further, the bookmark system and method does not require a call to be routed through a prior server in order for the user to return to the subaddress where the user previously exited the prior server.