Peckham, Inc since Jan 2010
Business Services Specialist
Bank of America Oct 2001 - Dec 2008
Business Support Manager/Quality Manager
Bank of America Feb 1996 - Oct 2001
Operations/Training Manager I & II
Michigan National Bank Mar 1993 - Feb 1996
Operations Supervisor I & II
Michigan national Bank Apr 1990 - Mar 1993
Telephone Banking Services
Education:
Potterville High School 1978
Skills:
Management Team Building Coaching Customer Satisfaction Leadership Development Training Employee Engagement Call Centers Change Management Interviews Call Center Customer Service Human Resources Recruiting Performance Management Business Process Improvement