Tangoe - Greater Atlanta Area since Apr 2013
Client Services Analyst
Sage - Lawrenceville, GA Nov 2012 - Feb 2013
Support Analyst
Francesca's Collections - Marietta, GA Feb 2010 - Jul 2011
Key Holder
Christopher & Banks Apr 2008 - Aug 2009
Sales Supervisor
Christopher & Banks Mar 2008 - Apr 2008
Sales Associate
Education:
The University of Alabama 2004 - 2009
Bachelor of Science, Commerce & Business Administration, Computing Technology & Applications
Skills:
Time Management Retail Management Loss Prevention Visual Merchandising Customer Service Merchandising Store Management Telecom Expense Management Manage Client Relationships Account Management Data Analysis Client Liaison Reporting & Analysis Problem Analysis Vendor Relationships Invoice Processing Creative Strategy Accounting General Ledger Accounts Payable Telecommunications Software Collaborative Problem Solving Validation Financial Reporting Attention To Detail Report Generation Microsoft Office Team Leadership Issue Resolution Internal Communications Troubleshooting Server Support Help Desk Support Team Motivator Sage 50 Canadian Customer Relations Customer Support Product Support Planograms
Interests:
technology, information systems and business, management development, organizational structure, cosmetology professionalism, event planning, web design
Renvest Consulting Group
Managing Principal Consultant
Secureworks Nov 2015 - Nov 2015
Project Program Management Senior Analyst
Tangoe Apr 2013 - Feb 2014
Client Services Analyst
Sage Nov 2012 - Feb 2013
Customer Support Analyst
Nov 2012 - Feb 2013
Area Project Manager
Education:
The University of Alabama 2004 - 2009
Bachelors, Bachelor of Science, Business Administration, Commerce
Jefferson Davis High School 2001 - 2004
Skills:
Time Management Customer Service Microsoft Office Account Management Program Management Project Management Team Leadership Data Analysis Change Management Microsoft Excel Reporting and Analysis Service Delivery Incident Management Vendor Relationships Creative Strategy Financial Reporting Project Planning Business Planning Analytical Skills Quality Assurance Agile Project Management Business Process Improvement Scheduling Budgeting Data Management Project Implementation Software Implementation Business Analysis Business Process Mapping Microsoft Powerpoint Microsoft Word Visio Microsoft Project Collaborative Problem Solving Management Training Communication Presentation Skills Itil V3 Foundations Certified Managed Security Services Telecom Expense Management Reporting Metrics Customer Success Escalation Resolution Cyber Workflow Diagrams Sales Merchandising Visual Merchandising Store Management Accounting Loss Prevention Retail Management Accounts Payable Troubleshooting Bmc Remedy Ticketing System Manage Client Relationships Client Liaison Problem Analysis Report Generation Invoice Processing Client Billing General Ledger Telecommunications Software Validation Attention To Detail Issue Resolution Help Desk Support Team Motivator Sage 50 Canadian Customer Relations Customer Support Product Support Planograms
Interests:
Event Planning Management Development Information Systems and Business Technology Projects Reporting Cosmetology Professionalism Organizational Structure Analysis
Certifications:
Itil® Foundation Certificate In It Service Management Notary Public Certified Scrummaster® (Csm®) License Gr750117882Cr Peoplecert, License Gr750117882Cr