Cynthia L Hanson

US Patent:

7778832, Aug 17, 2010

Filed:

Sep 26, 2007

Appl. No.:

11/862079

Inventors:

Vicki Broman - Paradise Valley AZ, US
Vernon Marshall - Montclair NJ, US
Seshasayee Bellamkonda - Glendale AZ, US
Marcel Leyva - Chandler AZ, US
Cynthia Hanson - Minneapolis MN, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

G10L 17/00

US Classification:

704246, 704247, 704249, 704250

Abstract:

One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.

US Patent:

8036892, Oct 11, 2011

Filed:

Jul 8, 2010

Appl. No.:

12/832925

Inventors:

Vicki Broman - Paradise Valley AZ, US
Vernon Marshall - Montclair NJ, US
Seshasayee Bellamkonda - Glendale AZ, US
Marcel Leyva - Chandler AZ, US
Cynthia Hanson - Minneapolis MN, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

G10L 17/00

US Classification:

704246, 704247, 704249, 704250

Abstract:

One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.

US Patent:

20040240631, Dec 2, 2004

Filed:

May 30, 2003

Appl. No.:

10/448552

Inventors:

Vicki Broman - Paradise Valley AZ, US
Vernon Marshall - Montclair NJ, US
Seshasayee Bellamkonda - Glendale AZ, US
Marcel Leyva - Chandler AZ, US
Cynthia Hanson - Minneapolis MN, US

International Classification:

H04M001/64

US Classification:

379/088020

Abstract:

One-to-many comparisons of callers'voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.

US Patent:

20110320200, Dec 29, 2011

Filed:

Sep 7, 2011

Appl. No.:

13/227219

Inventors:

Vicki Broman - Paradise Valley AZ, US
Vernon Marshall - Montclair NJ, US
Seshasayee Bellamkonda - Glendale AZ, US
Marcel Leyva - Chandler AZ, US
Cynthia Hanson - Minneapolis MN, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

G10L 17/00

US Classification:

704246, 704E17001

Abstract:

One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.

US Patent:

20120134478, May 31, 2012

Filed:

Feb 6, 2012

Appl. No.:

13/366851

Inventors:

Vicki Broman - Paradise Valley AZ, US
Vernon Marshall - Montclair NJ, US
Seshasayee Bellamkonda - Glendale AZ, US
Marcel Leyva - Chandler AZ, US
Cynthia Hanson - Minneapolis MN, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

H04M 1/64
G10L 17/00

US Classification:

379 8802, 704246, 704E17002

Abstract:

One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customers and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.

US Patent:

20160042349, Feb 11, 2016

Filed:

Aug 14, 2015

Appl. No.:

14/826607

Inventors:

- Wilmington DE, US
Vernon Marshall - Montclair NJ, US
Seshasayee Bellamkonda - Glendale AZ, US
Marcel Leyva - Chandler AZ, US
Cynthia Hanson - Minneapolis MN, US

International Classification:

G06Q 20/40
G10L 17/00
G06Q 20/38

Abstract:

One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.