CompuCom since Oct 2007
Service Desk Solution Director
CompuCom since Jan 2007
Solution Director
JPMorgan Chase 1982 - 2007
VP - Global Service Desk Directory
IBM Global Services Mar 2004 - Dec 2005
Director - Global Customer Care for JPMC Account
IBM Global Services Mar 2004 - Dec 2005
Director - Global Customer Care Operations for JPMC Account
Education:
Technical 1983 - 2008
Project Management, PMI
Skills:
Program Management Outsourcing Integration Vendor Management It Service Management Itil Process Improvement Analysis Management Crm Project Management Strategy Leadership Purchasing Account Management Software Documentation Team Leadership Business Analysis Program/Project Management It Service Desk Solution Development and Sales Operations Management Six Sigma
Interests:
My Grandchildren Boating Project Management Motorcycle Riding Itsm and Sixsigma Practices Changes Within the Industry Continual Improvement Initiatives
Crbshh Mar 2012 - Aug 2013
Owner
Advocare Mar 2012 - Aug 2013
Independent Distributor
Six Flags Astroworld Mar 1995 - Nov 2000
Rides
Skills:
Wellness Coaching Nutrition Helping Clients Succeed Lifestyle Nutritional Counseling Wellness Fitness Fitness Training Personal Training Wellbeing Lifestyle Coaching Holistic Health Healing Skin Care Yoga Meditation
Broker at Total Property Resources, Analyst and Testing Manager at G5 Search Marketing
Location:
Bend, Oregon
Industry:
Real Estate
Work:
Total Property Resources since Nov 2010
Broker
G5 Search Marketing since Dec 2006
Analyst and Testing Manager
G5 Search Marketing Dec 2006 - Dec 2007
Marketing Analyst
PV Powered Oct 2003 - Jul 2006
Purchasing Manager/Marketing Manager
Education:
Trinity College-Hartford 1991 - 1995
BA, English Lit
Crystal Springs Uplands High School 1987 - 1991
Skills:
Online Advertising Online Marketing Digital Marketing Marketing Strategy Real Estate Salesforce.com Social Media Marketing Social Media Email Marketing Strategic Planning Marketing Account Management Start-ups New Business Development Contract Negotiation Advertising B2B Social Networking Mobile Marketing Business Strategy
Strategic-Minded Leader With Multi-Faceted Experience!
Service Desk Solution Director at CompuCom, Solution Director at CompuCom
Location:
Houston, Texas Area
Industry:
Information Technology and Services
Work:
CompuCom since Oct 2007
Service Desk Solution Director
CompuCom since Jan 2007
Solution Director
JPMorgan Chase 1982 - 2007
VP - Global Service Desk Directory
IBM Global Services Mar 2004 - Dec 2005
Director - Global Customer Care for JPMC Account
IBM Global Services Mar 2004 - Dec 2005
Director - Global Customer Care Operations for JPMC Account
Education:
Technical 1983 - 2008
Project Management, PMI
Skills:
Service Desk Plan, Design, Build, Operate Metrics, Trending and Analysis Outsourcing, Insourcing, Near-shore, Off-Shore Planning & Execution Analysis Program/Project Management IT Service Desk Solution Development and Sales
Interests:
Project Management, Continual Improvement Initiatives, Changes within the Industry, ITSM and SixSigma Practices, boating, motorcycle riding, and my grandchildren
Honor & Awards:
Professional:
-CompuCom Perks: Contributor Award 2008
-IBM Bravo Award 2004
-IBM Team Award 2003
-JPMC: Named Critical to the Success of the Organization 2003
-Best in Class Helpdesk (HDI Article) 1996
-JPMC: Ideas to Bank-On – Idea of the Year 1997
Personal:
-PIE Award: Persons Influencing Education 2005
Gaby Juiliano, Sharon Decker, Dana Wahl, Debra Stewart, Lori Huett, Sheri Wells, Rick Ludvicek, Donald Rollen, Lavina Brenneis, Shirley Sanders, Pat Mcvean