Cynthia A Roberts

US Patent:

20140114864, Apr 24, 2014

Filed:

Oct 22, 2012

Appl. No.:

13/657201

Inventors:

- Armonk NY, US
Xin Feng - Beijing, CN
Mike A. Marin - Laguna Hills CA, US
Cynthia M. Roberts - San Jose CA, US
Mimi P. Vo - San Jose CA, US
Alan T. Yaung - San Jose CA, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06Q 10/00

US Classification:

705304

Abstract:

A case creation event originating from an external content repository is detected by a processor executing an inbound event handler of a distributed integration framework that integrates a case management system with the external content repository. The case creation event is configured by the distributed integration framework to cause creation of a case within the case management system. The inbound event handler instructs the case management system to create the case within the case management system. An outbound event handler of the distributed integration framework instructs the external content repository to create a proxy case to remotely represent the case created within the case management system.

US Patent:

20140114865, Apr 24, 2014

Filed:

Oct 22, 2013

Appl. No.:

14/060091

Inventors:

- Armonk NY, US
Xin Feng - Beijing, CN
Mike A. Marin - Laguna Hills CA, US
Cynthia M. Roberts - San Jose CA, US
Mimi P. Vo - San Jose CA, US
Alan T. Yaung - San Jose CA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06Q 30/00

US Classification:

705304

Abstract:

A case creation event originating from an external content repository is detected by a processor executing an inbound event handler of a distributed integration framework that integrates a case management system with the external content repository. The case creation event is configured by the distributed integration framework to cause creation of a case within the case management system. The inbound event handler instructs the case management system to create the case within the case management system. An outbound event handler of the distributed integration framework instructs the external content repository to create a proxy case to remotely represent the case created within the case management system.