ASES Program Fullerton, CA Sep 2012 to Aug 2013 English TutorSunset Vans Downey, CA Sep 2011 to Aug 2012 Administrative AssistantWestside Rentals Newport Beach, CA Feb 2006 to Jun 2007 Administrative Assistant/Acting Office Manager
Education:
University of California-Irvine Irvine, CA 2013 to 2014 TESOL certificateUniversity of California-Riverside Riverside, CA 2008 to 2011 Bachelor of Arts in Political Science
Skills:
Computer Literate (but not limited to): Microsoft Office, Excel, Power Point, Internet, Outlook Proficient with office equipment including: fax machine, copier, computer, scanner, etc. Editing/proofreading Drafting legal documents WPM: 85 Excellent communication skills in written and oral English Coordination and development of web content Proven sales performer with experience in customer service and office duties Outstanding organizational, multi-tasking and problem-solving personality
"Today, consumers are engaging with businesses in more channels than ever with the proliferation of mobile devices and social media. As a result, their expectations of customer service are changing," said Daniel Hong, lead analyst of Customer Interaction at Ovum. "Enterprises that embrace these tren