Country Road Group Melbourne VIC Mar 2013 to Jan 2015 GROUP CUSTOMER SERVICE MANAGEROCIS Melbourne VIC Feb 2012 to Mar 2013 OPERATIONS MANAGERChucking a Mosh Melbourne VIC Jan 2011 to Jan 2013 Social Media ManagerVertex Business Solutions Melbourne VIC Dec 2010 to Nov 2011 PROJECT IMPLEMENTATION MANAGERTELSTRA
Sep 2009 to Dec 2010 CONTACT CENTRE OPERATIONS MANAGERTELSTRA
Mar 2008 to Sep 2009 CUSTOMER FIRST COORDINATOR
Education:
Swinburne University of Technology Melbourne VIC 2015 Bachelor of Business in MarketingCOPC Melbourne VIC 2012 to 2012 Customer Experience AccrediationKnowledgespace 2010 to 2011 Diploma of BusinessKnowledgespace 2009 to 2010 Certificate IV in Customer ContactCommonwealth Bank Melbourne VIC 2007 to 2007 Financial Services Tier 2 CertificateLaunceston College Launceston TAS 2004 to 2005 TCE Achieved (Year 12 Graduation)
Skills:
Leadership, Communication, Customer Experience, Project Management, Team Building, Revenue and Sales Increase, NPS, CSAT
Susan Kreps, Alice Haarmann, Gloria Koch, William Barth, Michael Hajkowski, Lee Glassey, Roger Meyer, Diana Lentz, Linda Lawson, Kathryn Graham, Janet Kampmann