Darlene Major

US Patent:

20040208296, Oct 21, 2004

Filed:

Apr 16, 2003

Appl. No.:

10/417362

Inventors:

Roger Aboujaoude - Ocean Township NJ, US
Gail Bennett - Jersey City NJ, US
Hossein Eslambolchi - Los Altos Hills CA, US
Darlene Major - Jonesboro GA, US
James Milk - Long Valley NJ, US
Kenneth Montell - Castro Valley CA, US
Jamie Montero - Tinton Falls NJ, US

International Classification:

H04M001/64

US Classification:

379/088120, 379/088110

Abstract:

An automatic notification system for certain telecommunications service applications allows for prompt and efficient “status item” notification messages to be sent to service subscribers without human intervention. A notification system application platform is configured to recognize certain trigger events (such as, for example, the completion of a line test) and retrieve subscriber information from a database regarding a preferred communication channel for receiving status item notification messages. The platform then automatically transmits the proper message to the subscriber (sending an email notification as a default channel) and, if appropriate, waits for a reply message from the subscriber. The “subscriber” may also include a company such as an access provider, which may receive notification regarding access tests formed in the network.