Pearson
Vice President
Verizon Dec 2013 - Mar 2018
Director - National Technical Advisory Group
Verizon Apr 2012 - Dec 2013
Director Process Engineering
Verizon Jun 2007 - Apr 2012
Director Customer Service
Verizon Oct 2003 - Jun 2007
Associate Director
Education:
Northwestern University - Kellogg School of Management
The University of Texas at Dallas
Bachelors, Bachelor of Science In Computer Science, Computer Science
Colorado Technical University
Doctorates, Computer Science
Skills:
Wireless Customer Service Software Development Telecommunications Product Management Call Center Cross Functional Team Leadership Customer Experience Program Management Vendor Management Cloud Computing Customer Satisfaction Strategic Planning Process Improvement Voip Saas Managed Services Business Strategy Integration Team Leadership Management Mobile Devices Customer Relationship Management Change Management Business Intelligence Mobile Applications Business Transformation Six Sigma Knowledge Management Tableau Java R C (Programming Language C++ C# Strategic Partnerships Leadership Coaching Alteryx Billing Systems Data Science Virtual Reality Mobile Application Development Augmented Reality Application Hosting Web Hosting Business Analytics Black Belt Internet of Things
Interests:
Children
Certifications:
Microsoft Certified Professional Microsoft Certified Solution Developer Mpd2 - Master Product Development A+ Mcdst - Microsoft Six Sigma Black Belt
Huixquilucan Edo. Méx.Director General at Diseño de Ciudades Inteligente... Soy una persona socialmente responsable, me gustan los retos profesionales, me interesa el porvenir y disfruto mucho estar con mi familia y amigos.
David Botello (2001-2005), William Banks (1993-1997), Terry Isreal (2001-2005), Rob Tills (2002-2006), Mary Kim Baldo (2004-2008), Jessica Terrell (2001-2005)