4708 Boylston Ct, Sacramento, CA 95842 • (916)3313789
Rancho Cordova, CA
5829 Georgia Dr, North Highlands, CA 95660 • (916)3313789
Roseville, CA
5829 Georgia Dr, N Highlands, CA 95660 • (916)8253735
Work
Company:
Oracle inc
2008
Position:
Principal problem management analyst
Education
School / High School:
Oracle University- Rocklin, CA
2012
Specialities:
Managing Projects in Primavera P6 Professional in IT
Skills
Technical Writing • Knowledge Service • Service Desk • Incident Management • Help Desk Support • Business Analysis • Problem Management • Team Leadership • Itil V3 Foundations Certified • Coaching • Customer Support • Data Analysis • Service Desk Management • Root Cause Analysis • Problem Analysis • Itil Process Implementation • Major Incident Management • Itsmf • Corrective Actions • Itil Process • Ola • Service Level Management • Problem Solving
Interests
Rock Climbing • Nutrition • Fitness Training • Gerontology
Oracle Corporation (Rocklin, CA) - Rocklin, CA since Jan 2008
2012 – Principal GIT Problem Management Analyst, 2008 Team Lead GIT Problem Management.
Oracle Corporation - Oracle Rocklin, CA Jun 2000 - Jun 2008
2004 Oracle Senior Service Desk Analyst, June 2000 Trilingual Service Desk Analyst
Rentokil 1992 - 1999
Technical Director
Education:
Oracle University 2012 - 2012
Certification, Managing Projects in Primavera P6 Professional Rel 8.0 LVC
University of California, Davis - School of Medicine 2010 - 2010
Certificate, Aging and Medical Science: Mini Medical School
American River College 2009 - 2010
Activity Coordinator Cerificate, Gerontology
ITIL Dream Catcher 2008 - 2008
certificate, ITIL V3 Foundation
MCSE Techskills 1997 - 1998
MCSE, Microsoft Certification
BTSMA Lycee Agricole du Chesnoy 1980 - 1982
AA, Agricultural Engineering
Skills:
Technical Writing Knowledge Service Service Desk Incident Management Help Desk Support Business Analysis Problem Management Team Leadership Itil V3 Foundations Certified Coaching Customer Support Data Analysis Service Desk Management Root Cause Analysis Problem Analysis Itil Process Implementation Major Incident Management Itsmf Corrective Actions Itil Process Ola Service Level Management Problem Solving
Interests:
Rock Climbing Nutrition Fitness Training Gerontology
2008 to 2000 Principal Problem Management AnalystOracle Inc. Rocklin, CA Jun 2000 to 2008 Senior Service Desk Analyst
Education:
Oracle University Rocklin, CA 2012 to 2012 Managing Projects in Primavera P6 Professional in ITDream Catchers Inc Redwood Shores, CA 2008 to 2008 ITIL V3 Foundations in ITASPE Technology Salt Lake City, UT 2007 to 2007 Business Analyst Boot Camp in ITTechskills Sacramento, CA 1999 to 2000 MCSE Certification in ITLe Chesnoy Montargis (45) 1981 to 1983 AA Agricultural engineering in Agriculture