David Gunning

US Patent:

20180012229, Jan 11, 2018

Filed:

Jul 6, 2016

Appl. No.:

15/203752

Inventors:

- Palo Alto CA, US
Shane Ahern - Foster City CA, US
David Gunning - Seattle WA, US

International Classification:

G06Q 30/00
G06F 17/30
H04L 29/06
H04L 29/08

Abstract:

A computer-implemented system and method for providing contextually relevant servicing is provided. A request for servicing is received via a call center and assigned to a user. A context of the user is tracked via sensors that are associated with the user. An activity performed by the user during the servicing is determined based on the context, and one or more recommendations relevant to the identified activity are provided to the user.

US Patent:

20180013843, Jan 11, 2018

Filed:

Jul 6, 2016

Appl. No.:

15/203764

Inventors:

- Palo Alto CA, US
Shane Ahern - Foster City CA, US
Evgeniy Bart - Santa Clara CA, US
David Gunning - Seattle WA, US

International Classification:

H04L 29/08
G06N 99/00
G06F 17/30

Abstract:

A computer-implemented system and method for distributed activity detection is provided. Contextual data collected for a user performing an activity is processed on a mobile computing device. The mobile computing device extracts features from the contextual data and compares the features with a set of models. Each model represents an activity. A confidence score is assigned to each model based on the comparison with the features and the mobile computing device transmits the features to a server when the confidence scores for the models are low. The server trains a new model using the features and sends the new model to the mobile computing device.

US Patent:

20150149390, May 28, 2015

Filed:

Nov 25, 2013

Appl. No.:

14/089623

Inventors:

- Palo Alto CA, US
Michael Roberts - Los Gatos CA, US
David R. Gunning - Palo Alto CA, US

Assignee:

Palo Alto Research Center Incorporated - Palo Alto CA

International Classification:

G06N 5/02
H04L 29/08

US Classification:

706 11

Abstract:

One embodiment of the present invention provides a system for advising a user. During operation, the system generates a set of rules for a digital representation of the user. Next, the system obtains data indicating the user's digital trace, wherein the digital trace is a data trail associated with the user's interactions in a digital or physical environment. The system then applies the rules to the obtained data to generate warnings and/or recommendations. The system subsequently communicates the warnings and/or recommendations to the user.