David M Horn

US Patent:

7356516, Apr 8, 2008

Filed:

Jun 13, 2002

Appl. No.:

10/172762

Inventors:

David Richey - Hayward CA, US
Marie King - San Carlos CA, US
Lisa Bernhard - Foster City CA, US
David Van Horn - Danville CA, US

Assignee:

Visa U.S.A. Inc. - San Francisco CA

International Classification:

G06Q 99/00

US Classification:

705 80, 705 1, 705 8, 705 30, 705 16

Abstract:

A system for facilitating payment transaction disputes is provided. According to one aspect of the system, a user, such as an issuer, is allowed to use the system to resolve a disputed transaction. Based on information provided by a cardholder, the issuer is able to use the system to retrieve transactional information relating to the disputed transaction reported by the customer for review. When the issuer uses the system to retrieve information relating to the disputed transaction, a case folder is created. The case folder is a repository for storing all the relevant information and documentation relating to the disputed transaction. Using the information retrieved by the system, the issuer then determines whether to initiate a dispute. Alternatively, the system can also be used by an acquirer to respond to a dispute, usually on behalf of one of its merchant. If a dispute is responded to, a questionnaire is then created by the system.

US Patent:

7657436, Feb 2, 2010

Filed:

Mar 30, 2001

Appl. No.:

10/240614

Inventors:

Kevin Elmore - Danville CA, US
Vince Hoeser - Lafayette CA, US
David Horn - San Francisco CA, US
Linda Horne - Oakland CA, US
Charles Kaake - San Francisco CA, US
Kevin Kelly - Denver CO, US
Mark Mabel - Missoula MT, US
Hal Rodriguez - San Francisco CA, US
Paul Stephens - San Francisco CA, US
Vadim Pokotylo - Castro Valley CA, US
Girish Bakhru - San Francisco CA, US

Assignee:

Convergys CMG Utah, Inc. - Salt Lake City UT

International Classification:

G06F 17/60

US Classification:

705 1, 705 26

Abstract:

A comprehensive electronic business support system comprises three layers: (1) the business layer, including various smart components which unify data and business processes across all customer interactions; (2) the integration layer, including various communications messaging interfaces and enterprise application integration adapters, which provide a flexible, automated, and process driven solution for integrating across business applications and operations support systems; and (3) the presentation layer, including various customer views, which are presented via particular business portals. A smart component server provides the core services and comprehensive business process logic required to successfully conduct business online. The communications messaging interfaces integrate with back-office systems for functions such as billing, provisioning, and interconnection.

US Patent:

7657441, Feb 2, 2010

Filed:

Jul 9, 2007

Appl. No.:

11/774802

Inventors:

David Richey - Hayward CA, US
Marie King - San Carlos CA, US
Lisa Bernhard - Foster City CA, US
David Van Horn - Danville CA, US

Assignee:

Visa U.S.A. Inc. - San Francisco CA

International Classification:

G06F 17/60

US Classification:

705 1, 705 30

Abstract:

A system for facilitating payment transaction disputes is provided. According to one aspect of the system, a user, such as an issuer, is allowed to use the system to resolve a disputed transaction. Based on information provided by a cardholder, the issuer is able to use the system to retrieve transactional information relating to the disputed transaction reported by the customer for review. When the issuer uses the system to retrieve information relating to the disputed transaction, a case folder is created. The case folder is a repository for storing all the relevant information and documentation relating to the disputed transaction. Using the information retrieved by the system, the issuer then determines whether to initiate a dispute. Alternatively, the system can also be used by an acquirer to respond to a dispute, usually on behalf of one of its merchant. If a dispute is responded to, a questionnaire is then created by the system.

US Patent:

7910877, Mar 22, 2011

Filed:

Oct 31, 2008

Appl. No.:

12/263210

Inventors:

David M Horn - Palo Alto CA, US
Xiangdong Don Li - Union City CA, US

Assignee:

Agilent Technologies, Inc. - Santa Clara CA

International Classification:

G06F 3/00

US Classification:

250282, 250281, 250288, 702 2, 702 22, 702 30

Abstract:

The present invention provides, inter alia, methods of analyzing mass spectral data based on charge states of analyte ions. In some embodiments, the methods can be used for differential profiling of samples, such as comparing a sample comprising a given compound and a sample comprising metabolites of the same compound. The methods can also be used to identify and isolate biomarkers. Systems for performing the methods, as well as computer-readable media for performing the methods, are also described.

US Patent:

8237108, Aug 7, 2012

Filed:

Feb 4, 2011

Appl. No.:

13/021601

Inventors:

David M. Horn - Palo Alto CA, US
Xiangdong Don Li - Union City CA, US

Assignee:

Agilent Technologies, Inc. - Santa Clara CA

International Classification:

G06F 3/00

US Classification:

250282, 250281, 250288, 702 2, 702 22, 702 30

Abstract:

The present invention provides, inter alia, methods of analyzing mass spectral data based on charge states of analyte ions. In some embodiments, the methods can be used for differential profiling of samples, such as comparing a sample comprising a given compound and a sample comprising metabolites of the same compound. The methods can also be used to identify and isolate biomarkers. Systems for performing the methods, as well as computer-readable media for performing the methods, are also described.

US Patent:

8282230, Oct 9, 2012

Filed:

Mar 23, 2011

Appl. No.:

13/070309

Inventors:

Ray F. Stewart - Belmont CA, US
Brett Sharenow - San Mateo CA, US
David Horn - Saratoga CA, US

Assignee:

Switch Bulb Company, Inc. - San Jose CA

International Classification:

F21V 33/00

US Classification:

362101, 362373, 362294

Abstract:

An LED bulb includes at least one LED mount disposed within a shell. At least one LED is attached to the at least one LED mount. A thermally conductive liquid is held within the shell. The LED and LED mount are immersed in the thermally conductive liquid. A plurality of beads is suspended in the thermally conductive liquid. The plurality of beads is configured to displace a predetermined amount of the thermally conductive liquid to reduce the amount of thermally conductive liquid held within the shell.

US Patent:

8473303, Jun 25, 2013

Filed:

Jan 19, 2010

Appl. No.:

12/689782

Inventors:

Kevin Elmore - Danville CA, US
Vince Hoeser - Lafayette CA, US
David Horn - Berkeley CA, US
Linda Horn - Oakland CA, US
Charles Kaake - San Francisco CA, US
Mark Mabel - Missoula MT, US
Kevin Kelly - Denver CO, US
Hal Rodriguez - San Francisco CA, US
Paul Stephens - San Francisco CA, US
Vadim Pokotylo - Castro Valley CA, US
Girish Bakhru - San Francisco CA, US

Assignee:

NetCracker Technology Solutions Inc. - Cincinnati OH

International Classification:

G06Q 10/00

US Classification:

705 1

Abstract:

A comprehensive electronic business support system comprises three layers: (1) the business layer, including various smart components which unify data and business processes across all customer interactions; (2) the integration layer, including various communications messaging interfaces and enterprise application integration adapters, which provide a flexible, automated, and process driven solution for integrating across business applications and operations support systems; and (3) the presentation layer, including various customer views, which are presented via particular business portals. A smart component server provides the core services and comprehensive business process logic required to successfully conduct business online. The communications messaging interfaces integrate with back-office systems for functions such as billing, provisioning, and interconnection.

US Patent:

20100169194, Jul 1, 2010

Filed:

Dec 9, 2009

Appl. No.:

12/634257

Inventors:

David Richey - Hayward CA, US
Marie King - San Carlos CA, US
Lisa Bernhard - Foster City CA, US
David Van Horn - Danville CA, US

International Classification:

G06Q 10/00
G06Q 99/00
G06Q 20/00

US Classification:

705 30, 705309

Abstract:

A system for facilitating payment transaction disputes is provided. According to one aspect of the system, a user, such as an issuer, is allowed to use the system to resolve a disputed transaction. Based on information provided by a cardholder, the issuer is able to use the system to retrieve transactional information relating to the disputed transaction reported by the customer for review. When the issuer uses the system to retrieve information relating to the disputed transaction, a case folder is created. The case folder is a repository for storing all the relevant information and documentation relating to the disputed transaction. Using the information retrieved by the system, the issuer then determines whether to initiate a dispute. Alternatively, the system can also be used by an acquirer to respond to a dispute, usually on behalf of one of its merchant. If a dispute is responded to, a questionnaire is then created by the system. Alternatively, the issuer may decline to initiate a dispute and either seek additional information from the cardholder or deny the cardholder's inquiry. The case folder and the questionnaire are created for a specific disputed transaction. The questionnaire is designed to capture information from the cardholder and/or the issuer relating to the disputed transaction. The questionnaire may be pre-populated with previously retrieved transactional information which is stored in the case folder. Relevant documents in support of the disputed transaction may also be attached as part of the questionnaire. Various parties to the dispute may then provide relevant information (including supporting documentation) to the system. The relevant information provided by the parties is maintained in the case folder. The system then keeps track of the relevant timeframes for the case folder to ensure that each party to the dispute is given the correct period of time to respond during the processing of a dispute. Prior to filing the dispute for arbitration or compliance, the system permits the parties to resolve the dispute amongst themselves without the help of an arbiter through pre-arbitration and pre-compliance. If the parties to the dispute are unable to resolve the dispute on their own, the system also permits the parties to resolve the dispute via arbitration or compliance with the help of an arbiter. The system provides the arbiter with access to the case folder to allow the arbiter to render an informed decision on the dispute.