David D Knapp

US Patent:

20120036200, Feb 9, 2012

Filed:

Oct 29, 2010

Appl. No.:

12/916247

Inventors:

Kevin T. Cole - Charlotte NC, US
Kristin Erica Boyce - Camden DE, US
Rachel Field - Boston MA, US
David Scott Knapp - Gilbert AZ, US
Peter James Wagener - New York NY, US

Assignee:

BANK OF AMERICA CORPORATION - Charlotte NC

International Classification:

G06F 15/16

US Classification:

709206, 709204

Abstract:

A social media engagement system is configured for aggregating a plurality of messages originating from a plurality of social media networks, routing each of the plurality of messages based on predetermined workflow rules into a plurality of queues wherein the queues are categorized based at least in part on types of messages, providing the queues for further processing, thereby resulting in one or more responses, and outputting the one or more responses to one or more of the plurality of social media networks. In some embodiments, the system is further configured for reviewing the data to determine whether any of the data indicates an engagement opportunity and associating some or all the data with a contact record and/or an existing case and/or a new case. In some embodiments, the system tracks influence, and in some embodiments, a console provides vision into various information provided by the system.

US Patent:

20120036201, Feb 9, 2012

Filed:

Jan 31, 2011

Appl. No.:

13/018327

Inventors:

Kevin T. Cole - Charlotte NC, US
David Scott Knapp - Gilbert AZ, US

Assignee:

BANK OF AMERICA CORPORATION - Charlotte NC

International Classification:

G06F 15/16

US Classification:

709206

Abstract:

A social media engagement system is configured for aggregating a plurality of messages originating from a plurality of social media networks, routing each of the plurality of messages based on predetermined workflow rules into a plurality of queues wherein the queues are categorized based at least in part on types of messages, providing the queues for further processing, thereby resulting in one or more responses, and outputting the one or more responses to one or more of the plurality of social media networks. In some embodiments, the system is further configured for reviewing the data to determine whether any of the data indicates an engagement opportunity and associating some or all the data with a contact record and/or an existing case and/or a new case. In some embodiments, the system tracks influence, and in some embodiments, a console provides vision into various information provided by the system.

US Patent:

20120036202, Feb 9, 2012

Filed:

Jan 31, 2011

Appl. No.:

13/018345

Inventors:

Kevin T. Cole - Charlotte NC, US
Kristin E. Boyce - Camden DE, US
Rachel Field - Boston MA, US
David Scott Knapp - Gilbert AZ, US

Assignee:

BANK OF AMERICA CORPORATION - Charlotte NC

International Classification:

G06F 15/16

US Classification:

709206

Abstract:

A social media engagement system is configured for aggregating a plurality of messages originating from a plurality of social media networks, routing each of the plurality of messages based on predetermined workflow rules into a plurality of queues wherein the queues are categorized based at least in part on types of messages, providing the queues for further processing, thereby resulting in one or more responses, and outputting the one or more responses to one or more of the plurality of social media networks. In some embodiments, the system is further configured for reviewing the data to determine whether any of the data indicates an engagement opportunity and associating some or all the data with a contact record and/or an existing case and/or a new case. In some embodiments, the system tracks influence, and in some embodiments, a console provides vision into various information provided by the system.

US Patent:

20120036203, Feb 9, 2012

Filed:

Jan 31, 2011

Appl. No.:

13/018352

Inventors:

Kevin T. Cole - Charlotte NC, US
Peter James Wagener - Charlotte NC, US
David Scott Knapp - Charlotte NC, US

Assignee:

BANK OF AMERICA CORPORATION - Charlotte NC

International Classification:

G06F 15/16

US Classification:

709206

Abstract:

A social media engagement system is configured for aggregating a plurality of messages originating from a plurality of social media networks, routing each of the plurality of messages based on predetermined workflow rules into a plurality of queues wherein the queues are categorized based at least in part on types of messages, providing the queues for further processing, thereby resulting in one or more responses, and outputting the one or more responses to one or more of the plurality of social media networks. In some embodiments, the system is further configured for reviewing the data to determine whether any of the data indicates an engagement opportunity and associating some or all the data with a contact record and/or an existing case and/or a new case. In some embodiments, the system tracks influence, and in some embodiments, a console provides vision into various information provided by the system.

US Patent:

20120036207, Feb 9, 2012

Filed:

Jan 31, 2011

Appl. No.:

13/018372

Inventors:

Kevin T. Cole - Charlotte NC, US
David Scott Knapp - Gilbert AZ, US

Assignee:

BANK OF AMERICA CORPORATION - Charlotte NC

International Classification:

G06F 15/16

US Classification:

709206

Abstract:

A social media engagement system is configured for aggregating a plurality of messages originating from a plurality of social media networks, routing each of the plurality of messages based on predetermined workflow rules into a plurality of queues wherein the queues are categorized based at least in part on types of messages, providing the queues for further processing, thereby resulting in one or more responses, and outputting the one or more responses to one or more of the plurality of social media networks. In some embodiments, the system is further configured for reviewing the data to determine whether any of the data indicates an engagement opportunity and associating some or all the data with a contact record and/or an existing case and/or a new case. In some embodiments, the system tracks influence, and in some embodiments, a console provides vision into various information provided by the system.

US Patent:

20120036454, Feb 9, 2012

Filed:

Jan 31, 2011

Appl. No.:

13/018350

Inventors:

Kevin T. Cole - Charlotte NC, US
Kristin E. Boyce - Camden DE, US
Rachel Field - Boston MA, US
David S. Knapp - Gilbert AZ, US

Assignee:

BANK OF AMERICA CORPORATION - Charlotte NC

International Classification:

G06F 3/01
G06F 15/16

US Classification:

715752

Abstract:

A social media engagement system is configured for aggregating a plurality of messages originating from a plurality of social media networks, routing each of the plurality of messages based on predetermined workflow rules into a plurality of queues wherein the queues are categorized based at least in part on types of messages, providing the queues for further processing, thereby resulting in one or more responses, and outputting the one or more responses to one or more of the plurality of social media networks. In some embodiments, the system is further configured for reviewing the data to determine whether any of the data indicates an engagement opportunity and associating some or all the data with a contact record and/or an existing case and/or a new case. In some embodiments, the system tracks influence, and in some embodiments, a console provides vision into various information provided by the system.

US Patent:

58039783, Sep 8, 1998

Filed:

Jul 19, 1996

Appl. No.:

8/684958

Inventors:

Dennis Ray Amos - Rock Hill SC
Kent Wixon Beedon - Charlotte NC
Timothy Lee Driver - Waxhaw NC
David Joseph Knapp - Fort Mill SC
Delbert Eugene Conklin - Fort Mill SC

Assignee:

Westinghouse Electric Corp. - Pittsburgh PA

International Classification:

B08B 312

US Classification:

134 1

Abstract:

A method of removing blades from the rotor of a turbo machine, such as a steam or gas turbine, in which material deposits formed between the surfaces of the blade root and its retaining groove have effectively bonded the blade root to the rotor groove. The blade root and groove are submersed in a liquid medium enclosed in a tank. Transducers installed on the tank radiate ultrasonic pressure waves into the liquid medium that breakup the material deposits through cavitation, thereby loosing the bond between the blade root and the groove. The blade is then removed from the tank and the blade slid out of the groove.

US Patent:

20160376292, Dec 29, 2016

Filed:

May 31, 2016

Appl. No.:

15/168457

Inventors:

- Urbana IL, US
Graham R. Dick - Vancouver, CA
David M. Knapp - Washington DC, US
Eric P. Gillis - Wallingford CT, US
Jenna A. Klubnick - Champaign IL, US

International Classification:

C07F 5/02

Abstract:

Described are methods of forming protected boronic acids that provide in a manner that is straightforward, scalable, and cost-effective a wide variety of building blocks, such as building blocks containing complex and/or pharmaceutically important structures, and/or provide simple or complex protected organoboronic acid building blocks. A first method includes reacting an imino-di-carboxylic acid and an organoboronate salt. A second method includes reacting a N-substituted morpholine dione and an organoboronic acid.