Granite School District Aug 2001 - Feb 2003
Instructor
Alorica Aug 2001 - Feb 2003
Team Manager
Convergys Jul 1999 - Mar 2002
Team Manager
Packard Bell Nec 1994 - 1999
Manager
Packard Bell Computer Apr 1994 - Jul 1998
Manager
Education:
School Name:
Skills:
A+ Certified Computer Hardware Excel Scheduling Call Center Workforce Management Customer Service Troubleshooting Windows Microsoft Office Sla Customer Relations Problem Solving Software Installation Account Management Coaching Word Powerpoint Process Improvement Avaya Mentoring Team Management Teaching Team Building Performance Management Administration Microsoft Excel Microsoft Word Team Mentoring Humor System Administration Call Centers Outsourcing Operations Management Customer Satisfaction Contact Centers Training Leadership Software Documentation Call Center Development Customer Experience Ivr Management Bpo Crm Team Leadership Quality Assurance Vendor Management Cisco Technologies
Sacramento Regional Transit Sacramento, CA May 2012 to Jul 2012 Bus DriverHerbst Gaming Zephyr Cove, NV Mar 2010 to Aug 2011 Change AttendantD & D Cleaning Zephyr Cove, NV Mar 2009 to Dec 2010 OwnerCentral Arkansas Transit North Little Rock, AR Sep 2006 to Feb 2009 Bus DriverCapital Metropolitan Transportation Authority Austin, TX Mar 2002 to Apr 2006 Bus DriverDecision Consultants Inc Southfield, MI May 1999 to Feb 2002 EMC Tester
Education:
Control Data Institute Dallas, TX 1988 Certificate in ElectronicsThe University of Utah Salt Lake City, UT Bachelor of Science in History and Political ScienceRowland Hall Private Episcopal School Salt Lake City, UT