Hilton Orlando Bonnet Creek/Waldorf Astoria Orlando since Dec 2012
Reservations Supervisor
Hilton Orlando Bonnet Creek/Waldorf Astoria Orlando - Orlando, Florida Area Jun 2012 - Dec 2012
Group Reservations Coordinator
Waldorf Astoria Orlando - Orlando, FL Nov 2011 - Jun 2012
Pre-Arrival Coordinator
Universal Orlando - Orlando, Florida Area Aug 2008 - Feb 2009
Attractions Operations Supervisor
Walt Disney World Swan and Dolphin Resort - Orlando, Florida Area Apr 2007 - Jul 2008
Front Office Supervisor/Manager on Duty
Education:
University of Florida 2012 - 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Central Florida 2005 - 2008
BS, Psychology
Skills:
Hospitality Front Office Hospitality Industry Onq Hospitality Management Hotels Hotel Management Resorts Tourism Forecasting Revenue Analysis Property Management Systems Concierge Services Social Media Corporate Branding Marketing Team Building Training Leadership Management Micros Online Branding Peoplesoft Crm Coordinating Events Operations Operations Management Qualitative Research Event Management Customer Service Quantitative Analysis Quantitative Research Marketing Strategy Hospitality Operations Budget Microsoft Office Outlook Public Speaking Powerpoint Inventory Management Microsoft Excel Microsoft Word Team Leadership Teamwork Coaching Rooms Division Rooms Division Management Hotsos Saflok Guest Service Management Hotel Booking
Awards:
Mastering the Art of Service Waldorf Astoria Orlando/Hilton Orlando Bonnet Creek As chosen by the meeting planners of Blackstone LDP. Mastering the Art of Service Waldorf Astoria Orlando/Hilton Orlando Bonnet Creek As chosen by the meeting planners of the American Medical Group Association. Mastering the Art of Service Waldorf Astoria Orlando/Hilton Orlando Bonnet Creek As chosen by the meeting planners of Barron's Magazine. Mastering the Art of Service Waldorf Astoria Orlando/Hilton Orlando Bonnet Creek As chosen by the meeting planners of Raymond James. Mastering the Art of Service Waldorf Astoria Orlando/Hilton Orlando Bonnet Creek As chosen by the meeting planners of Research in Motion. Starwood Preferred Planner Award Walt Disney World Swan and Dolphin Resort Citizen of the Month Loews Portofino Bay Hotel
Dave Volpe (1975-1979), jason estill (1986-1990), Jeray Bunnell (1966-1970), Ron Gardner (1978-1982), gretchen klemper (1980-1984), Marcia Hall (1977-1981)